Best Buy Express — Local services in Hanover

Terrible experience dealing with a digital download code that The Source offered. Unknown to me, it was to be fullfilled through a 3rd party (solutions2go). I won't go into detail, but the whole experience (5+calls to customer service with no help) was absolutely horrible and extremely frustrating. In the end I'm eating the cost of the download and never shopping with the source again.

UPDATE : The source seems to think they bear no responsibility for the failure of the third party to deliver on the purchase. They have basically told me that there is nothing that they can do.

UPDATE 2: I called the number suggested in the reply to this message during business hours. I followed the instructions and asked for the social media team. The person on the phone had no idea what i was talking about. I read them the post verbatim and was put on hold again. After a long wait I was told that there wasn't currently anyone who could help me. Of course I was invited to leave my name and number for possible help on another day. How is the source still in...

Went in to migrate 3 cell phones to a new carrier. I knew it would be a long, tedious process. CJ helped us get set up. Every step from A to Z. He was helpful, professional and clearly knew what he was doing. We did experience a minor glitch (with the carrier on a national level). We had left the store, with one phone not quite working right. CJ dutifully called me up to let me know about the issue and that it would be fixed shortly. He didn't need to follow up, but he did. It was an above and beyond step he took. He also told me thay he would be working the next day too if I needed to come back. He fully owned and took responsibility for me as a customer. We were also in receipt of a $50 gift card (which he gave to me in private so my kids would not try and stake their personal claims to it lol). We received great customer service and I would...

Fantastic and amazing service. Brought four kids four and under into the store and staff treated us with respect, understanding and were incredibly helpful.

Hummed and hawed over buying laptops and other products and Sam fielded every question thoroughly and didn't get tired of trying to find us the best deal. When time came to deal with phones and warranty Riley helped out splendidly as well and smoothed things out. Fantastic team. Great customer service.

Happy with products purchased, work superbly and bought at a solid price. A great shopping experience and no regrets with the buys.

Definitely will go again for...