Simply Home Furnishings Inc. — Local services in Midland

First time customer that will not be returning or recommending. Angry, disheartened and feeling ripped off. They clearly do not care about customer retention, or being compassionate human beings. Wanted to support local but apparently that was a mistake.

The short of it. Purchased a couch. Couch didn’t not fit by an extremely small margin through the door way. No way of knowing it wouldn’t have fit. Measured everything prior to and even asked if it would fit through a standard interior door prior to purchase. Delivery guys ended up taking the couch back with them. Now being told there is 25% restocking fee being deducted from the refund. For a couch that I was told they don’t give a floor model rate for because they go out as fast as they get them in. For reference it’s a $2300 couch before tax.

While also being told there would be no restocking fee if we found something else from them that fit the space. This was the smallest sectional they had. If it didn’t fit, nothing else they carried was going to.

I realize it’s is an inconvenience for the couch to come back. But a 25% restocking fee is excessive. Especially when I have already been told they sell fast.

It’s also a huge inconvenience for the couch to not fit. We knew we would be out some money but to be out over $600 and still need to find and purchase a couch along with all of the other furniture we have to replace after a flood. I planned to come back for other piece that needed to be replaced but that will not be happening now. Which is unfortunate.

Now the long of it.

Went in looking for a modular couch and made it known that the entryways into the house were tight. A modular sectional was recommended and was informed that many have been purchased for smaller spaces. Decided to go with the floor model as we lost all of our furniture in a flood and didn’t want to wait the 6 weeks. Upon delivery the back panel of the couch would not fit through the doorway once in the house by a 1/4 of an inch. The delivery drivers took the couch back with them and we were informed there would be a restocking fee and the $100 delivery charge would not be refunded. We felt this was reasonable until being told that the restocking fee is 25% of the cost of the couch. I fully understand there are costs involved in running a business but a 25% restocking fee is excessive. Wanted to support local and now wishing I hadn’t because anywhere else it would have just been a...

They have a good selection of furniture and accessories. When you are purchasing any furnishing they are very helpful however if you are not totally happy once item is delivered too bad you signed the paper that's what you ordered (their reply is to call manufacture). I was told we would get a 5% discount , great!! I asked to have the 5% off the bill for the furniture we just purchased from they said no they would give us a card, once you fill the card up you can shop at either store for how much you collected on the card. They directed me downtown to buy small purchases to fill the card up. So I buy overpriced wine glasses, small things to fill up the card. My total amount I have to spend now 5% of all purchases is $400. I wanted to buy decorative items for the house ( I told I could do this at either store) The lady downtown informed me that I did not purchase enough items at her store so I can not use that card to shop there I have to use the discount store at Simply Home furnishing. I explained I was told I could come to either store, she said no it is messing up her books "you understand don't you" she tells me. Okay you have your rules that you changed but what I don't like is I was directed at your downtown store to up your sales, bought things I really didn't need but wanted to fill up my card and now you deny the card . To me that sucks for the customer and...

I recently had the pleasure of visiting Simply Home Furnishings for the third time, and once again, I was blown away by their exceptional customer service. From the moment I enter the store, I was greeted with the warm and welcoming atmosphere. Simply Home has truly mastered the art of delivering top notch service and I couldn't be happier with my experience.

What sets simply home apart is there incredible staff, and in particular, Heather, who has assisted me with my last three purchases. Heather's extensive knowledge of the products they offer is truly impressive. She took the time to understand my needs and preferences, guiding me towards the perfect furnishing options that exceeded my expectations. Heather's professionalism, coupled with her genuine politeness and helpfulness, made each interaction an absolute delight.

Simply home has become my go to store for all my furnishing needs. They have curated a fantastic selection of furniture and home decor, making it a true one-stop shop. Whether I'm looking for a cozy sofa, a stylish dining set or trending accessories, I can always count on finding something that fits my style and budget.

I can't wait to visit simply home again for my future furnishing needs. Thank you, Heather, and entire team, for consistently, delivering the best service in...