European Touch Beauty Centre — Local services in Mississauga

I must say that everytime I deal with them I feel reluctant due to owner's aggressive and horrible attitude. I can't believe she's so rude and almost chastising as if I owed her my business. No one owes them business. If they're so in dire need of business to stay afloat she should provide better service instead of doing the opposite and pushing people away. Potential clients should feel welcomed and comfortable after all its a SPA!! We're doing them a service by giving them our business! If she was a good business woman she would recognize that.

I got chastised on the phone by the owner for not showing up to an alleged appointment the day before I didn't even confirm. I has been asked when I could come and I was told before 2pm. I called out twice out of courtesy to alert her not to expect me. No one answered! They supposedly called me but I had no missing calls. In all honesty it was just a big miscommunication. The girl, jennifer, over the phone was very thorough and sweet. I didn't want to argue with the owner over the phone. As I don't want to seem combative as I'm actually concerned about my image, apparently she isnt. Seriously!

Then I said 4:15pm and she's said no Let's make it 10:30am So you don't mess up her schedule without regard of my schedule. Who does that?!! I'm being chastised for a miscommunication? What is this a surgery appointment that I'm being humilated and chastised for not showing to a purposed appt I didn't make.

I can't even inquire about services. There has been problem before. Which I feel exhausted to explain.

I've actually got waxed by the owner once in my neck and sideburns and it was not done well. I've done a better job on myself. She literally applied hand antibacterial gel on my neck! I got irritation afterwards that lasted for weeks. Still wanted to give them benefit of the doubt. I wanted to try them for a different service and then I get this? omg.

I give them one star for the owners bad attitude. Honestly she doesn't deserve my business but I'll make it to my appt and will do an update. She should be ashamed of how she conducts herself. She thinks she's dealing with a "nobody." Very unfortunate for her.

Lesson for all, treat everyone with respect. You might be dealing with someone that can effect your business or someone you can benefit with by networking and which can grow...

I came here after finding out that there's a waxing salon near my house. I was very pleased with the convenience. When I walked in, everyone was nice and pleasant. The area was very clean.

However, I was surprised by a few things when I started. First, there were the usual forms for client information that every client signs, but what I was confused about was the lack of details in the forms. There was no questionnaire about previous treatments, health restrictions/allergies, and other beauty treatment inquiries. Since I know my skin quite well and I wasn't too concerned about my skin, I decided not to bring it up.

While I was signing the form, I heard someone with a loud voice complain about something. I wasn't too focused on it so I couldn't hear, but I thought it was a customer. To my surprise it was an employee; they continued to ramble as I was entering my treatment room.

I was welcomed by the esthetician to the treatment room (I apologize for forgetting their name, it might have been Jennifer). They were quite friendly. I laid down on the bed and got ready. When they were waxing my underarms, I was surprised at how they applied the wax on my entire underarm area. I've never had a treatment that way; in my experience, the technique used was often to apply more than one application due to the different hair growth directions of the underarms. When they took the wax off, it hurt so much more, and they did not place their hand on the waxed area to minimize pain as well. The same goes with the other arm. She grabbed my arm really tightly as well throughout the process.

After the wax, she decided to massage my underarms which was a very pleasant surprise. I appreciated that very much. However, when I went to look at my waxed area, I saw a big area of blood clots on one of my underarms. I've always had a few tiny blood clots on the hair follicle area, but this was a much bigger blood clot that looked like I was punched. I showed it to my boyfriend and he was frightened at the sight. It disappeared after 3-4 days.

I still tipped the same amount at the end because it was a service, but I'm not sure if this is where I'll frequent for my waxes. I appreciate the happy demeanor of the staff and how polite they were, but unfortunately, my skin does not seem to enjoy the...

DO NOT give this woman your business!

She created one of the rudest experiences I’ve even had in my life. I booked a pedi with a gift card as a new mom during covid.

The day of, I had a terrible sinus migraine and called in shortly before my appointment to let them know I probably shouldn’t come in as I did not want to take a chance and expose anyone to anything. Usually I would take a pill and carry on but we are constantly asked to - protect others and stay safe!

The owner herself said “No problem, call us back when you feel better.” End of conversation.

Over a month later I called again to book, provided my gift card number and booked a pedi for the next day. I show up at the appointment, I sanitize, fill out paperwork, get my feet in the tub of water, had an extra 15 min delay and as soon as my technician comes to greet me I’m told my gift card with over $65 has been VOID because I didn’t call in 24 hours before to cancel my first appointment! Are you kidding me??

She waited until I arranged childcare, came in, filled out paperwork and soaked my feet to inform me of her policy? Would you have wanted me to put your staff and customers at risk? Why didn’t the owner mention it on the three occasions I spoke to her on the phone??

To say I was insulted is an understatement. Shame on her and her lack of professionalism, let alone pathetic customer service. She even went so far as to say I was using covid as an excuse. Yeah right, to miss my one and only pedicure in over a year.

I’ve worked in the service industry my entire life and this is the worst I’ve ever been treated by someone who is attempting to run a business.

Don’t waste your money or your time, I hope I can spare someone a bad experience. I will go back to Allure Nails in Mississauga instead, those women know how to run a...