The Petite Retreat — Local services in Niagara Falls

My partner and I came through Niagara Falls this past weekend for a little getaway. We decided we wanted to try a couples massage while there, and so we reserved one at the Petite Retreat as it had the availability we were looking for, it wasn't far from our hotel, and offered fair prices.

When we arrived there 10 minutes prior to our start time, the lady at the desk was very nice and friendly, and asked us to fill out a form each and offered us some water. She said the day had been surprisingly quiet with no other bookings near our time, so they were anticipating our arrival.

She brought us into the massage room, and we met the other lady in there who also seemed nice. I told them I was a bit nervous as I'd never experienced a massage before, and was a little uncomfortable taking off my shirt. They said not to worry and that we were in good, experienced hands. They told us to take off our clothes and lie in the beds, and they would give us a moment of privacy while we do so. After a few minutes, one of them asked from behind the curtain if we would mind waiting another 10 minutes before starting. We thought the request was a bit weird considering we were lying there unclothed and alone, and especially considering they said that it was a very slow day for them and they were excited to have us. 10 minutes passed, and we were just lying there with no updates whatsoever. We heard them in the next room talking amongst themselves the entire time. We continued to wait. Then, 30 full minutes passed by. We were lying there, exposed and confused, with no check-in or updates from when they originally left us, even though they were just behind the curtain chatting away. We did not even get a "sorry, just another few moments" kind of update, yet we could hear them having a casual conversation outside our room. After a half hour, I told my partner enough was enough, so we got up, put on our clothes and proceeded to walk out. They were there in the entrance, talking with someone that was there with them. It was very easy to tell that there was by no means an emergency going on. Even in such a case, calling out to give us a couple of updates over the half-hour period would still be expected.

On the way out, I told them it was ridiculous that they just left us there alone and exposed for a half hour, with no updates whatsoever. We said we were unhappy and were leaving. They just said they were sorry, but did not even try to give us any type of excuse or explanation as to what happened. As someone who was personally uncomfortable with taking off my clothes and getting a massage for the first time (and they were made aware of this), this experience felt not only extremely rude, but quite scarring and also violating. Before booking, my partner and I read the Google review from a few weeks ago where someone also said her and her partner were left alone for a long period of time with no explanation as well. We figured that was most likely just a one-time emergency, or someone who was just disgruntled for some other reason, but a very similar situation just happened to us as well. This experience ruined the vibe of our weekend getaway that was supposed to be romantic and cute, but it ended up leaving us feeling upset, anxious and violated until we...

Not usually one to leave low star reviews, but I was extremely displeased with the couple package massage & Mani/Pedi service that my partner and I received today.

The atmosphere of the message was not relaxing at all. The entire house had the loudest, squeakiest floor constantly disrupting the atmosphere. And the front desk phone, which was in the other room separated only by a curtain, kept ringing quite loudly over and over and left unanswered. (My partner apparently counted them - 8 times. 😅)

Julie (the owner) was extremely unprofessional. She continuously LEFT the massage room to help other customers in the house or at the front desk or answer the phone. At one point she brought another person in to massage me in her place for a few minutes because she had left for so long without even saying anything.

After the massages, our spa package was supposed to go straight into manis & pedis. At this point Julie sat me at the manicure desk, told us she would be right back and LEFT the house to go across the street to pick up something to eat. Then came back and left me sitting/ waiting for 15-20 minutes doing absolutely nothing while she ate her lunch.

Even once she started on the mani, she continued to get up and leave every few minutes so that my simple, standard manicure took OVER an hour to complete.

In all, the massages themselves were nice and the masseuse that my partner had (Monica) was absolutely amazing! She was very attentive and kind. She actually ended up doing my pedicure as well as my partners because Julie became too busy managing other parts of the house.

Overall we were pretty disappointed in the quality of service and level of...

My husband and I are in the area celebrating our wedding anniversary. Where we are from we are local businesses owners and supporters and we do our best to support local businesses when we are out of town hence choosing Petite Retreat. Upon entering the one therapist was snarky and mean to the other therapist and this didn't go unnoticed and immediately set off the mood and ambiance of the building. We got on the tables and were told to "take everything off". We have had MULTIPLE massages and I also was a massage therapist so we know the drill.

My husbands therapist made MULTIPLE comments about him keeping on his underwear ultimately making him very uncomfortable and not fully enjoy his massage. Even at one point she called him "naughty" for doing so. Neither of us said anything at the time because of how uncomfortable we were. He is a sexual abuse survivor and this ultimately made him not enjoy it.

My massage was great and at one point I nearly fell asleep.

As small business owners we paid for the services we received and tipped accordingly. When we return to the area we will be going elsewhere for a massage. The comments ruined the entire experience and really upset him after the fact.

Do better. Be better and aware that there may be a reason why someone decides to keep certain articles of clothing on for reasons. As a massage therapist you should be knowledgeable enough to work around anything and provide the best...