Garrisons Grill — Restaurant in Niagara Falls

Run as far and as fast as you can from here. About10 minutes into our over 20 minute wait, my husband and I noticed a sad, lonely sub sitting ignored on the front counter. 10 minutes later when our order was finally called, we realized that the supposed to be hot sub that had been sitting out for so long on the customer counter in a chilly room belonged to my husband. For some reason they made his item, let it sit 10 minutes and then made mine. During this time we were treated to the counter girl (short, with a light brown pony tail) loudly laughing and making fun of a customer who had called in a complaint about their order. Way to go on professionalism. We got home and I opened my sub which I had asked for no lettuce on. I didn't notice anything off at first due to the tzatziki having a lot of garlic. Took my first bite and IMMEDIATELY spit it out. I can deal with an order request being overlooked, but there was an easily identifiable and totally overwhelming taste of rot. I pulled the sub apart to figure out where it was coming from. When I found the lettuce (that I had told them not to put on), the overpowering rotten smell matched that of what I had just tasted. So basically, if you want to wait for a long time for hot food that is left out for long periods of time on a cold counter to cool (doesn't the health board have something to say on that topic?) only to finally receive food that smells and tastes rotten this is the perfect place for you to go. The rude staff floor show does help with passing the wait time though, I will say...

I haven't lived in Niagara for about 9 years. Garrisons was always a place I liked to treat myself to a steak & pepperoni sub, regardless of the price. But when that sub was handed to me, it had the weight of a baseball bat. I always appreciated that. But....

I visited Niagara yesterday. I was craving my steak & pepperoni go-to. So I walked in and looked at the menu. I'm guessing that the place had undergone new ownership because the menu had changed, I didn't recognize any of the long time regular staff, and I noticed that my go-to sub had left the menu.

My girlfriend had asked if the steak & pepperoni sub was still available. The cashier said yes but the pepperoni was extra. Hmmm. The sub, after taxes, was over $23. When it was handed to us, I was extremely disappointed. This sub had no where near the weight or size that it used to have. I will say that it tasted really good. But as far as the bang for the buck goes, I have to say shame on you. What you handed over the counter to me was a disgrace for the money that you're charging.

Here in Brantford a Jersey Mike's franchise has come to the city. Their prices are high but, you get a good size and weight sub. Their Philly steak & cheese sub is amazing. If one appears in Niagara, you guys are out of business with what you're serving. Be careful Garrisons. Your greed may be your demise. You will never...

Their customer service is horrible. Stopped in 20 minutes before the posted 8pm close. Girl 1 looked at Girl 2 behind the counter and said "I guess we forgot to lock the door". I stopped and said "Your sign says you're open till 8pm??" Girl 2's response was we lock the doors 10 minutes early but I can make you something because I haven't turned the grill off yet". The fact that they weren't interested in serving their customer and more interested in closing early I'm not going to ask them to make my food. That's usually when something "happens" to your food. The attitude and lack of interest for customers was a complete turn off. This is a common occurrence because we were disappointed with them being closed before the posted time before. This day an age you don't want to lose customers or orders!

Message to the owner. If you are open till 8pm then you take orders and serve until 8pm. If not then change your sign!! People rely on posted store hours to know when to visit your establishment and order food. If it was 5 minutes to close I would understand, but 20 minutes? I'll go elsewhere.

You have the best steak sub hands down in Niagara. Nothing else has come close and I've tried many places. But I won't be returning. I'll continue my...