Bittersweet Symphony — Restaurant in Niagara Falls

Bittersweet completely ruined a special event—and the owner couldn’t care less.

Let me save you the trouble: do NOT trust this place with anything important. I ordered a cake for a gender reveal two weeks in advance, gave very clear instructions, and yet they managed to mess up almost every part of it. This was my first time ordering from Bittersweet, and it will 100% be my last. If you care about your event even a little, go elsewhere.

Strike 1: I was very specific about the pickup time—5 PM sharp. Time matters to me. I planned everything around that. When I arrived, the owner, Pavan, casually says, “Give me 10 minutes,” and I end up waiting 17 minutes. No urgency. Just plain disregard. I might as well have been back in India with the way he dismissed punctuality. He gave me $7 off for being late

Strike 2: When I placed the order, Pavan took notes and suggested various ideas, including our request for a heart-shaped cake. On the day? He handed me a plain round cake. When I asked why, his excuse was, “I don’t have any notes about the shape.” So either he lied about taking notes, or he just didn’t care to follow them. Either way—unprofessional and careless.

Strike 3—the ultimate failure: We had a clear gender reveal plan. We said, blueberry for a boy, strawberry for a girl, with corresponding colors. But when we cut the cake, the inside looked reddish. Everyone cheered thinking it was a girl—only for us to check the report later and find out it was actually a boy. The flavor was blueberry, but it looked red, and the colors were completely off. The moment was ruined. That’s not a small mistake—that’s a total disaster.

I called the owner, and he admitted, “I should have checked before giving it to you.” No kidding. But he didn’t check because he was already rushing and behind schedule.

Bottom line: this place is unreliable, careless, and lacks basic professionalism. If your event matters at all, don’t take chances with Bittersweet. They might smile when taking your order, but they clearly don’t care about getting it right...

This is my second time ordering from this place and so far, I am very happy. The first time, I just ordered one of their pre-order cakes from the website for my husband's birthday and our anniversary (which are close together). Delicious and very well decorated.

Then this second time around, I ordered a custom cake via ai suggestion and they were able to make it as close as possible. I am so impressed by the level of care and effort they put into my son's 2nd birthday cake. Even more impressed by the other cakes I saw in person that they made for other clients. Such a talented team of bakers and I was even more surprised when I learned they are students of a famous chocolatier I watch on Tiktok.

On top of that, we ordered the strawberry flavor and the cake itself was delicious. The base cake was a sponge cake that was very soft and flavorful without being too sweet. It paired together with the fresh strawberries and cream filling. The only thing is the buttercream coating was a bit too sweet, but overall, the cake tasted wonderful.

The staff are also very friendly and welcoming. Took the time to carefully pack the cake into the box.

First pic is the ai-generated idea for the cake, and the 2nd pic is the actual cake.

My toddler loved the...

I ordered a cake for a farewell party for a colleague at work. The cake was a marble with chocolate mouse and berries. I did want some writing on the top and our logo so he wrote it on rice paper. It turned out really nice. The cake itself, was AWESOME!! I ordered half a slab. It was a lot thicker than I thought it was going to be so more than enough for our department. I would definitely recommend this establishment to anyone . Great quality and the flavour and combination of the mousse and cream...oh my gawd!! Sooooooo goooodddddd!!!

EDIT

Have now ordered from them a second time. This time a marble, full slab with custard filling. I sent them what to write on it and just said made it pretty. Man, did they deliver!! The cake tasted great and presentation.....WOW

*Another EDIT *

Another cake ordered! Another amazing experience and delicious dessert. These guys cannot do anything wrong. Beautiful presentation, amazing flavour, fairly priced! Honestly I will never go anywhere else and ALWAYS recommend them! This time it was just a 6 inch birthday cake for my husband. He loves black forest cake. It was PHENOMENAL

ANOTHER EDIT

Yet another review. Cake pops, cupcakes, birthday & anniversary cakes. THEY CAN DO NO...