Jal Mahal — Restaurant in Niagara Falls

After looking thru their online menu; I Ordered from here for the first time this evening.

Per their online menu posted:

Paneer Pakora - $6

Butter chicken- $15

Chicken Biryani - $14

The women answering the phone to take the order rushed my call, despite me trying to ask a question related to dietary allergies.

Polite interaction from the man at the cash when I went in to pick up my order - UNTIL - I looked at the receipt.

This showed the Paneer Pakora at $9.

I said their website shows the price at $6.

He said to show him. I pulled up their website and online menu on my phone where it clearly states the price of the Paneer Pakora at $6.

He said that was the old price.

Showed me a take out menu that was on their counter that has the new, updated printed price at $9.

I advised, they should be honoring the online price. He went to the back to speak to the manager.  He came out and said, the price is $9.

I said, you should be honoring the price from your online menu. As a customer, that's not my issue your website has the old price.

His resolution was to say, they would be updating the online menu price.

Nothing offered to appease their customer.

I removed the Pakoras from my order.

The matter of dispute at that point wasn't even the $3 difference in price, yet sheer principal of where is the courtesy gone for customers in today's service industry if valuing their business and wanting to offer a pleasant experience.

The chicken biryani and the butter chicken were delicious and extremely flavorful, HOWEVER, as a first time experience, can't say I would go back!

A simple gesture of honoring your online pricing,  could have saved a customer and prevented a negative...

"Jal Mahal in Niagara offers an exquisite culinary journey through the flavors of India, serving up a delightful array of both vegetarian and non-vegetarian dishes. From the moment you step in, you're greeted with warm hospitality and an inviting ambiance that sets the stage for a memorable dining experience. Each dish is crafted with care, bursting with authentic spices and fresh ingredients that transport your taste buds to the streets of India. The taste is simply unparalleled; it's as if they've infused each dish with the rich essence of khada masala, elevating the flavors to new heights. The butter naan, in particular, was a standout—so fresh and pillowy, it instantly reminded me of the ones back in India. Whether you're indulging in the fragrant biryanis, creamy butter chicken, or the aromatic vegetarian curries, every bite is a celebration of rich flavors and culinary mastery. With impeccable service and a menu that caters to every palate, Jal Mahal earns a well-deserved five-star rating for its exceptional food and dining...

If you want authentic, home cooked Indian food, at an affordable price, Jal Mahal is the place to go. With mother and son in the kitchen, they work their magic and sprinkle love into the food as they prepare the meals from scratch. The garlic butter Naan is baked to perfection, crispy on the outside, tender and chewy on the inside. Their curries are fantastic, spiced to perfection. We saw many locals pick up takeout, so word on the street must be out about their delicious food. But if you want a real deal, dine in for a $12.99 special which gets you fritters, your choice of curry, rice and bread . . . you can't beat the price! The food is prepared fresh and is served piping hot. The restaurant is clean, and very rerto, if you appreciate 60's style diners with a little nostalgia (I'm not a believer that it needs updating, it brings back memories and is in good shape). The staff relaxed, friendly and welcoming. We already made plans for...