Galaxy Cinemas North Bay — Local services in North Bay

Well, things are getting pretty bad when businesses go out of their way to stop you spending your money with them! I'm a regular patron of North Bay's only movie theatre, a Scene member, and like to purchase gift certificates for friends. Entered theatre little after 4 pm today, walked up to concession and asked if I could purchase gift certificates. Young woman looked at me like a deer caught in the headlights, scurried into a back room, then returned to tell me the theatre was actually closed -- doors were supposed to be locked. She could not sell me gift certificates. Returned to theatre at 8.40 pm -- there were still six features playing. Front doors locked -- while I rapped on the locked doors to get the attention of a concession worker, a young man exited the theatre, apparently having purchased items from the concession, including a large bag of popcorn and some drinks. Concession worker unlocked door and asked what I wanted. I said I had been trying to purchase gift certificates. He yelled to another young concession worker, asking if "the cash was closed". She confirmed that, indeed, "the cash was closed". Presumably, if any of the customers at the six features still playing had wanted to purchase anything from the concession, they would have also have been told that "the cash was closed." I told him that I guessed I would have to spend my gift dollars elsewhere. These young people are not responsible for there not being any system in place for customers wanting to make purchases during the normal business day. This is what happens to customer service when people try to operate a business on the cheap, creating checkerboard shifts for part-timers and not providing any training for them to accommodate legitimate requests of paying customers. No stars for this Galaxy Cinema performance. (I had to give it one star, or this app would not let me...

It was nice to get back out and see a movie. Too bad some people do not think the rules apply to them. In this day of the "New Normal" with COVID shut downs threatening to cause many local businesses out of business due to financial burdens. So the theater has seat set up as two seats together then three seat 'social distance' then 2 seats , them 3 empty and so on through the row. Then the next row is empty for social distance then the next row used with 2 occ 3 empty ... So our kids are down getting their snacks when a family comes in and decide to sit wherever taking one of my kids seats and all seats through to the end of row. We asked them to move and they did by two seats and then their kids move to the next row in front of them. So the theater has spent time and finances to clean and sanitize the seats for us (everyone) and all tickets sold are assigned to seats. Now if this inconsiderate family happened to be sick or come in contact with someone they have put my family at risk. My kids seat is no longer "clean". The distance between my son and their closest member is less than 6ft. The people sitting in their proper seats two rows ahead are at risk because this families kids moved to the row that is supposed to be left empty. And the implications go further. What if the health unit came in for a spot check. You can bet the theater would be charged and shut down. How about everyone play by the rules . They are for all our protection regardless of how much we may agree with them. Note: if you don't believe in the vaccine then maybe you should read up on...

You're just NOT listening to people! You have the volume TOO LOUD!!! The price of your tickets is the highest anywhere. And the price of the snacks is absolutely ridiculous. No wonder most guests sneak stuff in from Dollarama and Giant Tiger. The posters outside show what is "coming soon" rather than what is playing NOW! I am disabled and don't want to get out of my auto to go in to see what's playing. The games need to be changed. They've been there for years. Get a couple of pinball machines, please. Fix the lights on the tower. I like to see them all working. Not a huge issue but it tells me something about the theatre when simple things like the neon lights don't work. The staff is usually very friendly, but when I make a comment or suggestion to them, they look at me as if to say, "Duhhhh...what am I supposed to do? I only work here." One theatre should be dedicated to classic movies which the patrons choose. I'd go every night if they had that option. Or have all-nighters such as "The Godfather Saga". If I could play what movies I wanted on the screen, I'd have "Cool Hand Luke", "Rollerball"(1975 version), "Hard Times", "The Silence Of The Lambs", "Apocalypse Now", "Schindler's List", "Lorenzo's Oil" and other good movies 20+ years old. There's a lot of potential for Galaxy, but you're all...