Best Buy — Local services in Ontario

So I ordered online & reserved to pick up at this store. Usually if it is reserve & pick up, my previous experience has been to pay at the pick-up, but this time I had to put payment information online. Alright, it is today, Saturday (July 25) in the afternoon- managers please take note so you can track the staffs) two ladies were working at the pick up desk, one taller & other petite, both bespectacled, white & dirty blonde hair.

I received email confirmation that the store is readying my pick up of two orders, and they should ready in an hour. I thought I start should driving to the store thinking by the time I reach the store, my orders will be ready for pick up.

Arriving at the store, I entered without receiving the pick up confirmation. Went straight to the pick up desk. It was the shorter, petite girl with whom I enquired about my order. She asked what it was, I said it’s a printer. She said about payment not going through and thus it can’t be picked up. I said I will use my other card and pay at the check out. So I went to the shelf to grab my stuffs and checked out. All good.

But then in the evening. 8pm, that’s like 4/5 hours later, I received an email confirmation that my orders are ready to be picked up! This has cause major concerns in my experience, first the staff gave me wrong information. If she explained that it I will have to wait until I receive the confirmation, I could have done that.

Since there was no problem with the payment, the bank will charge me interest on using the card if it went over. Second, it will take 5 business days to refund the money.

I am just alarmed by her service. She didn’t even try to track in her system to give me proper response!

Update: I haven't checked if refund made on my card or not. The printer, HP deskjet 2630 all in one printer - has now stopped working. The ink ran out after taking not more than 10 pages. I shifted to a new location, and it is having trouble connecting to the wifi. What a joke.

So I basically wasted money on this cheap, fake product. What I use for is to place my dirty dishes once I finished eating in front of my computer. in couple of days, it will land in the value village donation centre. Hope Best Buy is not keeping stock of cheap...

Horrific. I took my computer in 10 months ago to get it fixed, as it was booting straight into BIOS and failing to recognize my hard drive. They told me I needed a new hard drive, so I paid to get a new one, and signed up for a geek squad membership to save some money. A few months later I started getting the same issue, took it in again, and told them I thought something was wrong with the connection between the hard drive and the rest of the computer. A week passed with no info, so I called them, and was told they had sent it away (!?) as they couldn't fix it in house, without informing or asking me. Later, I got a call from best buy, saying I would be charged ~120 to replace my power cable (???) and when I said I only wanted my hard drive fixed, was told that this individual had no knowledge of my hard drive repair. 3 weeks after dropping it off, I was called and told it was ready, and to my COMPLETE SURPRISE was told that I had been right, the hard drive connection was the issue and it had been fixed. I was not charged for this repair. A week ago, I started experiencing the exact. Same. Issue. So I took it in today, and was (I feel) understandably irritated. I explained all of this, and saw the guy go into the geek squad area to look up my history. I could hear him talking to another employee, AND OVERHEARD THAT MY HARD DRIVE CONNECTOR CABLE HAD NEVER ACTUALLY BEEN REPLACED. And so he comes back out, telling me they'll take it in again and check, but only the hard drive is under warranty, anything else I'll have to pay for. I said seriously? You'll make me pay for a repair that you've already done incorrectly twice? And he said that they'll have to figure it out first then quote me. Then he had the gall to tell me I would also be charged 100 dollars to back up my files if I hadn't done so already. Again, seriously? 100 dollars to move some files around? For someone who has already been there twice and failed to get what was paid for? I walked out, went to a different store and purchased a new laptop. I will never spend a cent at best buy again, if I...

I've bought numerous products from this location, minimal wait times and mostly positive experience when dealing with staff members. I don't go in with a blind eye on any product that I buy so I don't put it on the staff to try to sell me or persuade my decision on any product I purchase. Here's where it get's negative, I went in to purchase a laptop recently and the model was sold out but they had an open box. I asked the staff member if anything was wrong with it and she said " no, the customer just had buyers remorse". It was discounted appropriately, and was told that I would be receive 6 months of geek squad for free (meaning the price of the product will be discounted for the 6 months). I was fine with this and thought it would be a smart move to get it on a open box product. She removed all the stickers on the unit and placed it into a box for me as I didn't want to carry it out bare, shame on me for not looking at the laptop itself as the buyers remorse was clearly a load of crap. The unit had been dropped or was thrown around. I couldn't see the damage because the stickers were placed over top of the unit (open box sticker and price code). I brought the unit back in and was told that I could have a full refund or money off as the unit will not be sold again at Bestbuy. I took more money off which was great. I figured this week that I probably won't need the geek squad membership any more as the cost of the laptop was so low now that I can probably replace it for less if it breaks and the replacement cost cheque they give you would be the same amount I would have paid for the unit, again not enough to buy a laptop. When I call to cancel the membership I am told that I have to pay a cancellation fee. I explained that I was told after the first month I would NOT have to pay a cancellation fee otherwise I wouldn't have taken the service and I was instructed to contact my local Bestbuy again. I get the staff is driven to make sales, but don't flat out lie to people. This is one of the reasons I will continue to...