Brockville — Local services in Ontario

This is more of a homeless warming shelter than a train station. I've brought my mother there twice for early morning trains. The first time, there was no employee working and there were 3-4 homeless people in there sleeping or just hanging around. They drag their bikes and belongings in there and just spend the night. My mother was afraid to use the washroom. I waited with her. No employee ever came.

The next time I brought my mother to catch the morning train, the door was locked and some homeless people were inside, just watching me trying to open the door. So I stood with my mom outside in the winter morning and waited for her train.

If Via wants to build homeless shelters, that's a great idea. They should! But call it a shelter then, so passengers don't confuse it with a train station.

I called to suggest a change but of course there is no number for the Brockville station, and calling the general number lead to me being on hold for long enough that I...

This was an incredibly disappointing station experience. The young staff member on duty was visibly preoccupied, openly flirting with a passenger instead of assisting with arriving trains. This oversight meant zero assistance or guidance for passengers, highlighting a clear lack of focus on operational duties. Station personnel need to prioritize passenger service and maintain professionalism. A more attentive and present staff would significantly improve the basic service standards and overall customer experience at...

When our train arrived there was only one and final warning to board the train. There were no employees present to direct people and the train had it’s door closed. We mindlessly walked around near the train until finally an employee from the station came out and helped clarify how we would board. It felt very rushed and unplanned, even though our train was...