Mansour's Furniture — Local services in Ontario

This was my third purchase from this store and up until today had nothing but wonderful experiences. I purchased a couch and chair recently and received it 7 days ago. I expressed that I was worried about the light colour and fabric because I had a dog and was worried about cleaning if he peed on the couch. Fred, the sales associate suggested I get it scotchguarded as it would protect against stains. He assured me that he uses it on all of his furniture as he has 6 grand kids that spill and have accidents and that it’s a great product. It deterred me from looking elsewhere so I purchased the furniture and had it protected and delivered. A week goes by and the dog has an accident. I tried to clean it up but now the living room smells like urine and the stain is still present. I called the store and spoke with a very rude man, I believe he was the manager. He told me that there is nothing they can do for me at this point. I explained to him that the reason why I purchase the couch was because Fred has promised me that I’d be safe with the fabric protection. They do not want to help me and I am paying $1900 for furniture that I’ve used for only a week, and a false promise. I’ve always only recommended this store to anybody that’s ever asked me about furniture, and I’ve purchased from them multiple times but never again. They’ve lost my business as well as all of the recommendations they’ve received from me. I truly believed this was the best furniture store in the city, that they were reliable and trustworthy. I will never recommend them again. I speak with people on a daily basis and furniture has come up in topic often enough. I won’t have anything good to say about...

I have purchased several items from Mansour's over the years and have always been extremely pleased with the selection, quality, and service. Recently, there was an issue when one of the couches I purchased was delivered. The delivery personnel (who are outsourced by Mansour's) accidentally stepped on my 70 inch television during delivery, shattering it. Mansour's investigated the situation and decided to compensate me for the full replacement value of the television, even though the damage was not their fault. During this experience, representatives from Mansour's, particularly Will, were courteous, honest, and respectful. A terrible situation during a move was instantly fixed with zero hassle or stress. I will be making it a point to continue to purchase home furnishings from Mansour's into the future. As an aside, Mansour's will, if possible, search for certain items and order them online for you. I was able to purchase a couch to an outdoor patio set with Mansour's help....

Honestly, I gave Mansour's Furniture a 5 star review for the following reasons: I consider them to be my first option shop for buying carpets...and I have never bought anything from them as payments, despite the fact that they have this option for the purchase value exceeding $1,000, without interest. I know how to deal with them, especially the kind elderly gentleman who was asking if I need any help every 15 minutes which is a very good customer service feature. I asked him for a measuring tape and he gave it to me immediately, and so on until I found what I was looking for, then I came out generally satisfied. I bought two rugs with the same design and different dimensions, which made me feel very happy after 50% off. Basically, when you want to judge a place, you must give your opinion and hear the others opinion, and for me, all my experiences with them were successful. I wish them continued brilliance...