Eastern Flavours - Pakistani, Indian and Arabic Restaurant and Banquet Hall — Restaurant in Ontario

PLEASE TAKE YOUR HARD EARNED MONEY ELSEWHERE! The customer service and the way they speak to their customers is absolutely appalling. They have no respect for their customers. They will get aggressive, yell, and speak over you and not allow you to get in a word.

I ordered several items from this restaurant using SkipTheDishes and one of the items was missing. I called the restaurant to let them know that an item is missing, and before I could even finish my sentence, the woman I was speaking to, I believe her name is Mina, cut me off and started saying everything was packed and our delivery driver must have stolen that one item. So I asked how many bags I should have received, and she said two. I did receive two bags and let her know this, and she said the driver must have opened one of the bags to take one of the items.

She insisted that before an order goes out, it gets checked three times. That is clearly a lie otherwise in one of those "three" checks, they would have noticed an item is completely missing. Then she puts me on hold and gets the manager. The manager essentially asked me what the problem was, and he also would not let me complete a sentence before cutting me off. He also insisted that all of the food was packed and if I didn't receive one of the items, the driver must have opened up the bag and stolen the food. What a ridiculous lie/excuse. The bags were tied so tight, I had to use scissors to cut them open. I have order from this place times before and the bags are always tightly secured so it is apparent they are not accepting responsibility for forgetting an item and are giving a laughable excuse that the delivery driver stole our food.

We have had items missing from this place before, and I understand that mistakes happen so I did not mind. This is the second time they have forgotten an item and I had some guests over and this was supposed to...

I have never left a negative review in my life and I do realize that this is not a Michelin starred restaurant, but dear me, I also think that you can expect some sort of standard when you go out to eat. Unfortunately, the standard at this restaurant was very poor. Where do I start? Having entered the restaurant, we had to wait for several minutes to be greeted and seated, when finally a blonde waitress said hi to us, , in a very unprofessional manner and the table was not ready despite the reservation.

The mark of a good restaurant is not necessarily its size, but the quality of its food and the generosity of its staff. Along that line, some of the finest dining experiences I've had throughout my career have been in the small diners and dives and Michelin starred restaurant scattered throughout.

Not being biased but my honest opinion the food is not Authentic Indian cuisine as advertised, low class ambiance no cleanliness as per required standard, quantity of food not generous compared to price you will be wasting your time and money and will leave with a bad taste.

Further to my interaction with the Co-Owner who is of Middle eastern Origin "PLEASE BE AWARE " behaviour of this person who is not only rude he doesn’t have customer service experience, nor he has manners to deal and how to behave with customers, It seems he has no experience whatsoever of running a restaurant, Warning keep distance otherwise you will be humiliated, Trust me i...

Service is friendly and efficient but on the slower side. Avoid the bathrooms, the smell is enough to spoil your appetite, one can be hopefull the same standard of cleanziness is not followed to the kitchen. We quickly learned most everything on the Indian menu is medium to hot spicy, not good since going to the bathroom was out of question lol. The samosas were great medium spicey, the cheese pies were enjoyed by kiddos, literally only thing not spicey. We ordered Beriani chicken which was very good, spicy but very flavorful. The chicken Tikka came on a hot sizzling plate, nice touch but unfortunately overcooked and too charred. We also orderd the Karahi with lamb, the sauce was very tasty and hot spicey but unfortunately the lamb was tough as leather and unedible. Naan was good, the garlic Naan was disappointing, looks like just garlic power sprinkled on Naan. We then asked for something not spicy for kids to which we were then told we should have ordered from Mediterranean section if we didn't want spicy, headup would have been nice when we first ordered. The chicken and fries were well enjoyed by the kiddos. We also ordered desserts which I have to say was highlight of an overwhelming dinner, I would totally come back here just for the...