SEPHORA — Local services in Ontario

On Wednesday, I went to the Sephora store and bought a 50ml perfume bottle. During checkout, the Sephora representative offered to sign me up for an account. I declined because I was in a rush, thinking it would take too long.

After returning to my car, I opened the bottle and tried to spray it, but nothing happened – the bottle seemed completely empty. I went back into the store within minutes and explained the issue, stating that the bottle appeared empty.

The female staff members started staring at me with strange looks. They told me it was impossible for perfume bottles to arrive empty. I offered to show them the bottle and suggested, "If you have any doubts, you can come with me to my car to check. I just opened it minutes ago, and my car is still parked right outside."

She refused, saying, "No, we can’t do this. We can’t take it back." She then started giving me dirty looks, behaving very rudely, and yelling. She added, "Oh, you didn't make an account with us?" I was shocked. What did not creating an account have to do with receiving an empty perfume bottle? This felt like a baseless accusation meant to discredit or abuse me. Their behavior was extremely unprofessional and disrespectful towards a customer.

Standing there, facing their strange behavior and accusatory looks as if I were a thief, was a deeply regrettable and humiliating moment. It was unbelievable. I thought, "Why would I come here just to do this?" I never want to shop at Sephora again. I felt profoundly...

I’ve come to this location a few times to shop or pick up orders I’ve placed online since it is close to my house. However, my last experience has made me reluctant to return. Last time I was there, I attempted to do the curbside pick up order because it was raining and I had my kids and dog in the car. I waited over 10 minutes and no one came out with my order. I decided to run in quickly to pick up my order instead. Obviously I was slightly irritated already considering curbside pick up is offered and no one came to my car but, what really bothered me about this experience was the person with the black hat on who “assisted” me. I gave him my name and order number and he told me he would be right back. I simply said “ok” and he turned to me and said in a snarky tone “you’re welcome.” I was really taken back by this comment. Once he handed me my order, I replied with “thank you” and again was received with “you’re welcome” in the same tone as before when I was leaving the store. This is really frustrating considering I was kept waiting for curbside pick up and then wasn’t treated the nicest once I came in the store to pick up my order. This is not how customers should be treated considering I didn’t treat the employee with any disrespect and I gave the store my business. I’d appreciate if some of the Sephora workers would get off their pedestal and treat customers with respect and stop acting like they are better than the customers because...

I’m writing this review because of my experience today at the wonderland road s Sephora. I want to thank Maddison for helping me with my purchase. I walked in and I was greeted with the typical “ hi “. I walked around over and over and honesty I had no clue what I was looking for or where to start. Cosmetics isn’t my thing and I’ve tried Sephora plenty of times only to end up returning what I purchased.

This time was different. Maddison greeted me after I had already been walking around for 10 minutes and she asked “ what can I help you find today? “ and I said “ I honestly don’t know, everything!” From there on she scanned my skin, offered to try multiple brands, colours and shades of foundation, lip liners, and such.

The store was full of staff but Maddison seemed to be the only one not standing around talking about her upcoming weekend or personal life. She actually wanted to help. She didn’t try to help me find the cheapest product or the most popular product instead she helped me find what was right for Me and my Skin. She was busy and from my hour spent in there she helped young girls and older ladies all with the same respect and service. She put my shades on my file and I left there today with a nars foundation, a tart foundation and a Sephora concealer. I will definitely be...