The Game MD — Local services in Ontario

This family owned business is my number one go to for all my video game needs and repairs. Walking in, you are welcomed with friendly faces and huge smiles. They absolutely love their business and the impact they make in the community! They know most of their customers by name and always love having conversations with them. They never make you feel rushed to leave the store, if anything they want you to feel like extended family. If I ever need anything they are always my first call and I will wait until a product is available to order with them. If they don’t have something I am looking for, they are quick to let me know if they can order it for me or not. I love going in there to browse around and chat with them. We always have a great time laughing and every time I go, there are always new treasures waiting to be found. I’ve had repairs done on very old systems that are now working like they are brand new. Super reasonable prices and very knowledgeable with the repairs. They will always confirm the price before going ahead with repairs and if something arises that was unexpected they will call right away and ask if you would like to continue the repairs because it may be out of budget. Love this family owned business and the welcoming attitude of the family who owns it. As soon as I walk through the door I am already smiling because their smiles are so contagious and I know my time in there is going to...

ABSOLUTELY THE WORST PLACE TO DEAL WITH OWNER IS A CHEAT , CHARGED MY SON $120 TO FIX A CONSOLE AND DIDN'T DO A THING TO IT. SAID IT WORKED AT STORE BUT DIDN'T SHOW US TOOK IT HOME AND HAD THE EXACT PROBLEM WE TOOK IT THERE WITH CALLED AND WENT BACK HIS ANSWER WAS TOUGH LUCK. SO MUCH FOR THE SMALL BUSINESS PERSONAL TOUCH. THE ONLY REASON IT SHOWS 1 STAR IS SO I CAN POST IT . THIS PLACE DOES NOT DESERVE ANY STARS. YES HE BROUGHT IT IN SAID CAN YOU FIX THE SCRATCHING OF DISCS BUT IT DON'T HAVE TO WORK AFTER THAT REAL BRIGHT. YOU WERE HIRED AND PAID $120 TO FIX THE CONSOLE SO IT WORKED AND OF COURSE IT WASN'T FIXABLE IN YOUR MIND AND SHOULD BE REPLACED SO YOU COULD MAKE MORE MONEY, FUNNY THING IS THEY TOOK IT TO A REAL PROFESSIONAL AND THEY FIXED WHILE HE WAITED SHOWED THEM THEY FIXED ( WHICH YOU DID NOT BUT SAID IT WORKED IN YOUR STORE) AND GAVE A 90 WARRANTY. WHEN MENTIONING YOUR NAME COMMENT WAS THAT WASN'T SURPRISING WHAT YOU DID AND PROBABLY DIDN'T OPEN IT BECAUSE YOU DID NOT OFFER A WARRANTY AND HAD NO WORRIES OF A RETURN.AS FOR ME BRINGING IT INSTEAD OF HIM I HAD THE FREE TIME BECAUSE HE'S BUSY WITH SCHOOL AND WORKING A PART TIME JOB AND WOW ALMOST 200 GOOD REVIEWS IN 10+ YEARS GREAT RECORD FAMILY AND FRIENDS WILL DO THAT ,HOPEFULLY YOU DON'T SCREW ONE OF THEM BUT IT WOULDN'T SURPRISE ANYBODY IF YOU DID. YOU A CROOK AND BUSINESS SHOULD BE CALLED GAME PHONEY MD BECAUSE THAT'S...

Would give negative 5 stars if possible. Brought in an Xbox One which they claim they can fix. Explained what was going on; Xbox turns on but doesn't show up on the TV screen. The guy plugs it in using his power cord, turns the system on then off again and tells me it's not the power cord it's the system and he can't fix it. Tells me I should sell it and buy a new one. Literally made NO ATTEMPT WHATSOEVER to even try to fix it. I think their positive reviews were done themselves using multiple email addresses and friends who don't know how much they lie. How can they claim to fix all consoles but the extent of their repair service is turning the system on?? Why are these people even in business??

UPDATE TO REPLY: I'm sorry you think that telling me to buy another console is saving me money and I was not happy with the diagnosis because THERE WAS NONE. But it doesn't matter because Adam at xmonster.ca not only diagnosed the issue in less than 10 minutes and was able to fix the issue but also gave us an upgrade. Thanks for not even trying because my console is now better than it was when I...