FreshCo King & Wilson — Local services in Oshawa

I enjoy the convenience of this stores location, however the parking lot is kind of a nightmare. I suppose it's to be expected when there is a very popular Tim Hortons in the same lot but I always feel like the most stressful part of the trip to this store is getting in and our of a parking spot. When it comes to the actual shopping experience, FreshCo is lovely! I enjoy how they always have ample chopping carts parked outside for customer use (no coins required), but there are also baskets stacked when you enter to door incase you don't need a whole cart. The opening section is produce, always a lovely setup to start a shopping trip, but their product quality could use some more attention in this area as I found looking for a usable Spanish onion to be somewhat of a challenge. Then there's the bread, meats, and part of the frozen food section that is still more of am open concept layout, which I really enjoy compared to the more crowded aisles. They do have arrows on the floor to direct traffic flow for covid reasons. They stores is generally very clean and has good selection, unlike its predecessor Price Choppers. I enjoy most everything about my experiences in this Freshco expect the checkout. Recently they've gone through multiple changes in bag selection offered. They stopped offering plastic bags which I understand for the environmental movement, but then they offered paper bags to replace. Now, they don't offer any cheap baggage option, you either pay a dollar for the large reusable bag or you carry all your groceries and if you need more than one then you could end up paying more for bags than tax. Just be sure to bring your own bags if you're going to be doing any sizeable grocery shopping here, but all-in-all, it offers a pleasant,...

On March 19. 2025 I bought milk from the freshco at King and Wilson in Oshawa and the expiry date says April 07, 2025 the milk is spoiled already on April 02. 2025. I called and spoke to the store they said all you need to do is bring in the bag it came in so we can scan the UPC which I did and now the old lady at the cash with grey short hair starts yelling at me saying we cannot do a refund without the receipt and without the milk I said let me go bring the milk she said I cannot do the refund without the receipt. She was yelling at me saying she has been working there for 20 years well if she has been then how does she not know how to speak to customers. There is more to life than loosing $12 on spoiled milk but you guys need to coach your employees on customer service this is not about the money it’s about...

This FreshCo is a mess. The store layout is confusing, the aisles are too tight, and the pillars in the middle of the lanes make shopping a nightmare. Half the time, two carts cannot even get through at once, especially in the frozen section near the milk and ice cream. It feels cramped and poorly designed. The shelves never seem well organized, and it is frustrating to walk around in circles just trying to find basic items.

On top of that, the customer service is disappointing. No greeting, no acknowledgment, and no sense that anyone really cares about the shoppers’ experience. It makes the whole visit feel unwelcoming. We have decided not to come back to this location. It is worth the extra five minute drive to shop at another FreshCo that is better managed and less...