KFC — Restaurant in Oshawa

To whom it may concern,

Let me preface this by saying as a 32 year old man, I have never left a negative review or sought out customer service for any goods or services I have rendered in the past. However, that being said, the food that I recieved tonight was so deserving of this email that I just couldn't not say something about it.

I ordered a "12 Piece Gravy Bucket" (deal code DM377).

I have ordered from this location in the past, but admittedly not for months (6-12). The actual process of ordering online and picking it up was fine, no issue there. That was the only part of choosing "The Colonel" tonight that wasn't full of regret.

The chicken that I recieved in my "12 Piece" could have easily been mistaken for chicken jiblets. We joked about "Save the neck for me, Clark" from the timeless classic Griswold's Family Vacation, so for that I owe the folks at KFC a thank you for the giggle. The chicken looked as if the kitchen crew had divided up 3 or 4 pieces to make it seem as if it was 12. Unless the menu has changed I have never once had chicken this small with mysteriously difficult to distinguish anatomy. Is it a breast? A thigh? A conundrum that could stump the world's greatest scholar's. There aren't enough computer algorithms in the world to pinpoint which exact part of the chicken was sliced and fried, even if this did make for a fun activity, as we hunted to eat what was edible, like a Jeffrey Dahmer party game. Think "Guess who" but with chicken parts. My wife who worked in the food industry for years immediately recognized by the color of the finished product that the oil had likely not been changed anytime recently, and the smell, color and taste clearly backed up her suspicions. Some parts dry, some parts elastic, some parts downright inedible.

Now, again, I'm not a "Karen" or "Ken". I never complain, people make mistakes and I don't typically feel the need to leave reviews or bludgeon underpaid employees for their shortcomings but this is one of those times. It's 34$ at the end of the day which certainly isn't going to break the bank. But it's the principle. The fact of the matter is the price should be a tenth of what it was. Because that's about the percentage of what was edible after removing the unidentified objects, dry sections, and enough elastic chicken to give the "Fantastic Four"™ a run for their money. Someone call up Hollywood because there's a new superhero in town. Elasti-hen ™.

KFC is the furthest chicken shop from my house, and the irony of driving past 3 other places en route to this location that all likely would have delivered a better product still has me chuckling. I'm not sure I will return to this location, as I have a strict fool me once policy. But I find solace knowing that I have let you know about my experience and informing you to simply "do better". I can also assume with absolution that the Colonel, god bless his heart, is just as disappointed as I am.

Do better.

The photos are as follows

"CHICKEN FOR ANTS" "THE DARK BLOB" "EDDIE'S NECK" "SORRY, GOT HUNGRY PREPARING YOUR ORDER"

*That small piece was in fact 1 of 12 pieces.

April 2025 - Everytime Google sends me notification that another person likes this review I forget to update this. Spend your money literally anywhere else, this KFC needs to close so something else can open up here, like, yesterday.

Nov 25

Garbage

Jan 2024 - no one reached out still or cares but everytime I update this review it gains more visibility so alas - still a -5/10 star restaurant - don't go here

Mar 2024 - quarterly update to remind people I was never reached out to, and they still remain the worst chicken spot in Durham region. Updating makes this post gain traction and visibility.. so let's keep it going

Aug 2024 - Updated for pettiness and visibility. This location is still open and still an absolute dumpster fire . I obviously haven't gone back... Spend your money at Mary Browns...

Walked in around 5:30 and was greeted by friendly staff member, placed my order with my son and was informed that it would be about 10-15 min wait due to them cooking up fresh batch of chicken. My son was talking the gentleman at the counter while he was trying to do his job and the whole time he remained super friendly and courteous to my 7 year old son so I give this man huge praise and thanks for the great service and experience today at this location. Before leaving I asked his name , he told me his name was Dan so thank you Dan . I hope the manager, owner or any head office staff do their part with this information and give you more then just a pat on the back, I see you crushing it Dan so good job guy . This guy deserves a raise or bonus and not just a free meal on the house either . He's been commited their for a hot min as I've lived around the corner most my life and have seen him many times before . I myself am a small Business owner and value the work of dedicated employees and staff just like Dan. Would hire this guy any day of the week . All the best to you and...

Do not order delivery from this location. Every single time they get our order wrong. They send the wrong food or the wrong sauces or the wrong drinks or forget to send your order completely. This time they sent two spicy sandwiches when they were all four ordered as regular original big crunch sandwiches. The upgraded "mega" fries were a regular small paper package fries. We ordered six plum sauces with the meal. They sent four of some kind of mustard sauce. Completely unsatisfying to be starving and get the food and have to associate KFC with feelings of anger, frustration, and feeling ripped off once it gets here. And there's no point calling to complain.They will do nothing. No refunds. And even if they promise to add something to the order as they have the two times they forgot to even make our food, they will not follow through and instead will mess up the order further. Worst delivery experience from a restaurant ever on five separate occassions. This is the last time. Buyer beware. Don't order delivery. Go in and check your order...