Ocho Rios West Indian Groceries — Local services in Oshawa

I Wish they was a ZERO to rate this store ... HORRIBLE CUSTOMER SERVICE EVER !!! I wonder how she still in business. The Owner act as if we are begging for food!! The sad part is she has even trained her employees to be RUDE too ... Yesterday I went into this store to get some stuff I needed. the employee rudely told me to use the hand Sanitizer they have ... I told the employee that I will use my own instead.. I used it in front of the lady ... The employee calls the owner ( HER BOSS) OMG she was yelling at me on the phone like I was a little child . I asked them why cant I use mine??? she was not even listening to me . Yelling at me as if I was shoplifting .I was in SHOCK !!!! I go to big stores I never been treated like that . this is not the first time I am getting yelled at by the owner OR the Stuff! but I always say to myself let me give her another chance . But yesterday was the limit . I left and I didn't buy any food so she will rather loose $200 and be rude to customers . WHY even have a store if you wont Serve ? We black ppl should learn customer service from big stores this is why they have succeeded . The funny thing is the owner is a "Christian" I don't know what Kind of God she prays ! So I said to myself I will NEVER EVER GO BACK to the Store again I will rather go to the ppl who...

We visit this store weekly. I have experienced the "EXCUSE ME-SANITIZE YOUR HANDS" quite a few times too! As mentiined in many of rhe reviews. Usually my husband will around midday on a Thursday as he knows they get their delivery of fresh roti(Dhal Pourie), most times its not in yet-so I get the call to stop on my way home to pick up. Today I was told by the girl working that I could only buy the ones in the fridge. As in-the old stock. I told her we xome in each week on Thursday to pick up fresh rotis. She said "well, you can only have the ones in fridge and I can't put the new ones out until these are gone" That was my last straw. We spend a minimum $60 a week. Each time I am there I am astounded by the level of unprofessional service I have witnessed each week, the slowness at the cash-even when I am the only one in the store. I feel like everytime they ring an item in-they question the price-like, either I have changed the price tag, they have gone and looked at the item on the shelf or staff have made a mistake. For me-I feel sorry that people run their business like a 3rd world country. For my husband, being West Indian-he says "it embarasses him for "his people" in this day and age. That was my last trip to this store. There are others in Oshawa that sell...

They just lost a regular customer. I spent over $200 a month here. I was a regular. The owner is somewhat nice some days and very rude other days. Been using my own sanitizer in her store since March, go in today and suddenly there's an issue. As soon as I enter she rudely accuses me of using water (like I just walked off the street, been going there for 5 years). Could of posted a sign on the door (if they are changing their procedures) could of talked to me discreetly. Then I called her store after leaving and having such an embarrassing situation bad situation, she apologizes "if I made you feel offended". Do better, treat your regulars better. Treat your fellow black customers better (as she had some man in there talking to her, over the green line, all up in her face and said nothing to him) Goodbye. Taking my...