Urban Barn Saskatoon — Local services in Saskatoon

A friend and I were convinced to come out to the re-opening of the store having seen the Facebook event which stated “the first 50 customer will receive a $50 gift card and the change to receive a $200 gift card”. So we, on Monday (Nov 12), decided to go.

The morning of Nov 17, as my friend and I were waiting for the store to open, I checked Facebook again to see how many people had responded “going” to the event, only to find out that the post had been changed to “the first 50 customers will receive a $20 gift card and the chance to receive a $200 gift card.

Nowhere on the Facebook event did it say an error had been made and that Urban Barn apologizes for the typo. Once the store opened and we were handed out gift cards, which had $20 on them, we spoke with an associate and pointed out the false advertising.

She said they would have to call Corporate because the store didn’t have the authorization to make that decision. She then proceeded to make a phone call.

After about an hour, with no announcement on what Corporate decided to do, we asked again about the situation and was told that they’ll fix it at the till.

So I stand in line to make my purchase and place my gift card on the counter, the cashier starts to process my order, asks for my name and email, etc. Then tell me my told for the purchase at which time I mention to her that I’ll be redeeming my $50 gift card that I got when I came in.

She then tells me in a condescending tone, followed by an eye roll, that I was suppose to tell her that before she started the transaction because she had to process the gift card before she could use it as payment.

So she cancels the order then starts to fix my gifts card, then looks at my friend and asks if she’s wanting her extra $30 dollars too! Like seriously!? So you’re only going to give the people that ask for it, in hopes that the company won’t have to be honest about their mistake and save a few bucks?!

The cashier then redoes the purchase transaction for me, whispering to her coworker that I don’t get the discount because I didn’t get the email. Not once does she explain what she’s talking about, she asks me to pay the difference and places the receipt on the counter. Never does she offer my bagged purchase and receipt to me. And imbleft standing there looking like a good because I don’t know what I’m allowed to do.

Then in a snotty tone asks me if I’m going to “move” my “stuff out of the way” because I’m “holding things up”.

Will not recommend to family or friends. Not an inviting...

With all due respect to the employees at Saskatoon Urban Barn I feel someone needs to address the service being provided by this Company and I’m hopeful the employees of the Saskatoon store will forward my concerns to those who need to know. I’m sure I can’t be the only customer who has experienced the following: I purchased a floor lamp in mid February and was told it was on back order to mid May. Seemed rather ridiculous as the product was very new to the store. I was also told I would have to pay the full price for the lamp at the time of purchase. Because I like the lamp (and many other items sold at the store), I paid full price and have been waiting anxiously for the lamp to arrive. I called the store today (May 6th) to find out what day my lamp is expected to arrive and have been told it’s been pushed back again to mid June. What????? That will be more than 4 months that I paid in full for something I have yet to receive. I was told I could cancel my order. I don’t want to cancel my order. I want the lamp I purchased. As mentioned I’m certainly not blaming the Saskatoon store but Urban Barn needs to know this type of service is unacceptable. As a loyal customer, I feel Urban Barn needs to take a step back, review their policies, procedures, service and determine how better to satisfy their customers. Having to pay full price at the time of purchase for something you aren’t going to receive for 4 or 5 months does not make for a satisfied customer. I am hopeful others will also bring forward their concerns in order that Urban Barn addresses the...

I purchased a wall decor item in maybe May. It was shipped to store and after it arrived I was busy and didn’t get around to opening it for about 7 weeks. When I opened it I discovered it was broken where some glue would have failed or been defective so I went into the store to see what they would do. The employee kept repeating that they had a 30 day return policy which I reminded him I knew about but that we all know isn’t a firm policy, as I’ve also worked in retail before. I repeated that even if it had naturally come apart, it should last longer than 7 weeks. He kept repeating the 30 day return policy while smirking/smiling over my shoulder at another employee. When he texted his manager he invited me to browse while waiting for her response, and then the three floor employees proceeded to talk about me while I was ten feet away. When the manager agreed to exchange the item for a new one, I thanked him but pointed out the return policy is terrible and illogical for something that either arrived broken or is defective. He mostly repeated the 30 day policy line while continuing to smile and smirk at the other employee behind me.

I appreciate the manager’s decision however your floor staff need some coaching on their interactions with customers. I’ll think long and hard before I purchase from your...