Fresh Land Supermarket — Local services in Toronto

HERE WE GO :( How not to do your job as a cleaner. Let me begin by saying the actions of this one employes do not reflect that of the others or management. It is still a great place to shop. Thus the 3 stars 🌟.

The night time cleaner invaded our personal space and started sweeping around myself and partern. At which point I assume he is in his own world being at work and all. He then start getting too close, at which point he swings the dust pan over both our baskets while hiding behind us while talk on the phone pretending he is communicating to the staff in spanish (I asked, non of them speak spanish but him) When I called him out on it, he lied and insisted I get my eyes checked cause I was seeing things. (The manager reviewed the tape and told me I was right about what I saw)

The cleaner then tells me that I need to respect him and talk to him nicely if I have a problem. This is where things fall off. I tell him he had voided that respect after he has disrespected us and is now flat out lying about what he did.

Other saw eveything and I was told he has had problems with getting too close to customers before.

I gave him and ear full of how he needs to apologize and move back a bit cause of provincial protocal cause of the C19 viris. At which point he tells me he is not going anywhere and if I have a problem I can go get the manager myself if I think I am so perfect. Trust me, I'm not.

We walfs off after I tell him ill call the cops cause now he is not leaving. He walks off call my a "f*cking idiot" while repeating it to who he was on the phone with.

I look for a manager and get some employees to help me out before they ask "for what"? He sees me trying to get help and starts following us around as we go looking for help. He begins lying to the customer service representative about how I said he was putting garbage in our baskets.

When the manager finally comes out I have to explain to him that in no way was I accusing the cleaner of putting garbage into my basket. I could see no garbage was in there. I ask why did he need to be do close to us to begin with? Dose he not know the safety protocols? I explian that he pretended to clean to get close to us. We are in a pandemic no one gets that close to you unless they are looking for a fight. Why would he risk his life to get that close to us? Cause he was looking for a fight.

I have seen this cleaner around and I see how he operates around customers always getting close to them and trying to make it look like he is just doing his job. We all see people mess with people cause they are board or sad. And I am not one to disrespect anyone while they are working, they have enough to deal with already. But if you going looking for trouble that's what happens.

Respect is easy you just have to admit you are wrong and apologize, its the first thing we learn in the home. Please educate yourself and employees about respect to anyone that reads thing. We all have enough to deal with without having to invade eachothers space.

Goodluck and take...

Fresh Land Supermarket in Malvern Town Centre is a shining example of a top-tier grocery store, offering an exceptional shopping experience with its wide selection of products, outstanding customer service, and immaculate cleanliness. From the moment you walk in, you can sense the commitment to quality and customer satisfaction.

One of the standout features of Fresh Land Supermarket is its impressive variety of products. The produce section is a particular highlight, brimming with fresh fruits and vegetables that are always vibrant and inviting. Whether you’re looking for common staples or more exotic ingredients, Fresh Land has it all. The quality of the produce is consistently high, reflecting the store's dedication to sourcing the best for its customers.

In addition to produce, Fresh Land offers an extensive range of groceries, including fresh meats, dairy products, and pantry essentials. The meat section is especially noteworthy, offering a wide selection of cuts that are always fresh and well-presented. The availability of international foods is another major plus, catering to the diverse community in Malvern. Whether you’re cooking a traditional meal from home or experimenting with new recipes, you’ll find everything you need here.

Customer service at Fresh Land Supermarket is exceptional. The staff are always friendly, approachable, and ready to assist with any inquiries. Their knowledge of the products and willingness to help create a welcoming environment that enhances the shopping experience. Even during busy times, the checkout process is efficient, thanks to the well-organized staff and multiple checkout lanes.

Cleanliness is another area where Fresh Land excels. The store is meticulously maintained, with spotless floors and neatly arranged shelves. This attention to detail not only makes for a pleasant shopping environment but also underscores the store's commitment to hygiene and customer safety.

In summary, Fresh Land Supermarket in Malvern Town Centre is a fantastic place to shop, offering a wide variety of high-quality products, exceptional customer service, and a clean, well-organized environment. Whether you’re doing a weekly grocery run or just picking up a few items, Fresh Land guarantees a top-notch...

Subject: Complaint Regarding Unpleasant Odor in Halal Meat Section I am a regular customer and have always appreciated the high standards of service and cleanliness at your supermarket. However, I am writing to express my dissatisfaction with the condition of the halal meat section during my recent visit.

Today, I was surprised to find an extremely unpleasant odor emanating from the halal meat area. The smell was so strong that it raised concerns about the freshness and safety of the meat products. It was particularly alarming to witness an employee checking out my bill struggling to endure the odor, which suggests that the situation was not isolated to me.

As a consumer of halal meat, I value the importance of maintaining hygiene and freshness in such products. The strong odor raised suspicions of potential spoilage or unhygienic conditions within the cooler or surrounding areas. This is particularly concerning considering the nature of your business and the expectations of customers regarding the quality of meat products.

Furthermore, the odor seemed to extend beyond the halal meat section, affecting neighboring areas such as the food court and cake buying area. This indicates a broader issue that requires immediate attention and resolution.

Had the meat I purchased not been already cut, I would have considered returning it due to the uncertainty surrounding its freshness and safety. As a loyal customer, I trust that you will address this matter promptly to ensure the highest standards of cleanliness and hygiene are maintained throughout your store.

I appreciate your attention to this issue and look forward to a...