G & G Electronics — Local services in Toronto

All to often we run to the big box stores to make a purchase forgetting there are some great alternatives out there. G&G is one of those alternatives. I have been dealing with them for at least 20 years. They sell quality equipment and have the best service anywhere! Years ago I purchased an inexpensive set of headphones. After about 10 months they stopped working. I was driving by G&G and stopped in to see where I need to take them for repair. I should mention I did not have the broken set with me at the time. I was asked what model I have. I told them then the man said he would be back in a minute. He returned with a new set of headphones in his hand saying they did not have my original model but here is one model better. I said I don’t have the broken head set with me. He said don’t worry, just bring them in when I have a chance. I said I will pay for the new set and he can refund my money when I bring the old set back. Again he said dont worry. If that is not the definition of great service I don’t know what is! Try that at one of the big box stores. I am sure they will laugh at you. I had also witnessed an elderly lady wanting to buy a tv for her husband as a Christmas present. She really did not know what she wanted. Rather than selling her something her husband might not have wanted he wrote on a piece of paper that her husband could come in after Christmas an choose what he wanted with a promise he would get the pre Christmas price. Again, what service! Years later I purchased a lot of equipment from G&G. A substantial mistake was made on the bill in my favour. I returned the next day to let them know I owed them a lot of money. They asked why I am being so honest. I told them the same stories I outlined here and that I was so impressed with their service I just had to do the right thing. Since then I have recommended G&G to many many people. Absolutely everyone says the same thing. Great prices and the best service anywhere. Try them out, you will love them.

Greg...

I have purchased nearly all my electronics from G & G for decades, for my homes, cottage and gifts. Not once have I been disappointed in doing so. I've always found them competitive, extremely honest, helpful and friendly. They offer great customer service and the one time I had a problem with a product, they did far more than I expected by handling the problem themselves even though it was clear on the warranty that I was responsible to deal with the manufacturer directly. From day 1 they showed genuine concern that I purchase the right product to best meet my needs. At times they recommended I didn't need buy a product I was looking as a less expensive product would do just as good a job for the size of room I wanted it for. I've referred G & G to family and many friend and only have heard positive comments back. At times I have price compared to ensure their prices were still fair, and when I researches a brand name product at a big box store, which at first appeared far less expensive, found out it was an older model and lacking the latest technology. When I did find exact matches, G & G were always competitive and often lower. They've rightfully earned my respect and trust. In this day and age where smaller privately owned retailers are closing their doors due to Big Box stores and On-line purchases, it's great to see G&G still going strong. Their expertise, guidance and customer service are things that large chains and websites simply can't offer at the same level. Even if they might at times be slightly more, it'd be well worth it knowing you're getting the right product, expert advise and will receive excellent...

I purchased a 75" Sony 4K TV from G&G Electronics in December of 2015. My experience was excellent. Staff is very knowledgeable & very courteous. Great store with lots of great products. I had shopped around for the same Sony model 4K TV and found the best price at G&G Electronics. I heard many good things about the store from other friends who have also made purchases there in the past. A family run business who has been in business for a very, very long time and who truly takes care of their customers. I know this first hand because when I purchased this Sony 75" 4K TV, I had a problem with it. The staff at G&G Electronics came thru for me and went out of their way to order me a new one and delivered it to my house at no extra cost to me and I live 40 km away from the store. I will be making all of my future electronic purchases at G&G from know on knowing I have made the right decision and I will feel very comfortable knowing I will be taken care of should I run into any problems. I want to thank you all very much for going out of your way to help me out. It's very hard to find this kind of customer service anymore...anywhere.

Thanks again everyone! Very satisfied...