IKEA Etobicoke — Local services in Toronto

The worst ever service and system. Employees don't know what are they doing! Product is more like disposable, you use it for may be a year and dispose off. They'll make you call them a hundred times, you have to run after them and each customer service rep will tell you different story! I bought sofa and after a few months, I feel the spring base when you sit on that. I claimed the warranty, they picked up the older sofa, but picked up the covers too. I told the guy, covers are okay, they don't need to go. He said you'll be receiving new covers with the sofa. I was like wow, okay. The sofas when delivered, did not have covers so I called them and they said covers are not covered under warranty. So I told them you need to train the team who picked them up, because I had them taken out because I was thinking these are not covered, but he told me you'll be getting a new one. They made me run to a location which is 50 minutes away from me to pick up my older covers, only to go there and find out that covers are disposed off! And that too, after a wait of 2+ hours. They gave me the store credit of $100 less from the original price and asked me to buy them again, where I paid $113 more to get the covers. Waited for more than hour again, to get the covers from the pick up counter and than they told me one of covers are not available, they placed an order for me and told me it will be delivered within a week to my house. Guess what, I received an email that the order has been cancelled. Called them again, they cancelled again. So about 10 times, I had to be on call with different CSRs and explain what happened and they placed orders and got cancelled. At last, one of the CSRs told me I was over charged and that's why it is being cancelled etc. I was like whatever it is, give me the covers and I promise I'm never ever coming back to ikea, neither I would recommend anybody! And guess what, they made me pay, placed the order and told me that if I want them faster, because they were going to arrive after 15 days, I can cancel the order on the coming Sunday and place an order online to click and collect. In that way, I can pick it up the very next day. Ofcouse I'm having problem in my living room, there is no place to sit since more then 2 months, when this all started. I cancelled on sunday and did not even receive the money back until after 2 weeks of canceling. So here I am stuck again! Now, when I received my money back, guess what happened, the covers are out of stock! Thanks to the great ikea customer service. I would never ever go back and shop anything from them! This is ridiculous, they think I have all the money and time in the world to deal with their internal issues. I am still stuck with these sofas and now I don't even feel like keeping them! And ofcourse what would I do without the cover! I would not recommend anybody to...

Bariah in customer service is the worst employee I have ever encountered! As a front line worker myself, dealing with people in distress everyday, Bariah has no decency nor ability to speak to people politely or professionally. I've never felt so disrespected in a place of business ever! Where did you find her?

I was exchanging a part at customer service (Ikea Queensway) and decided to go shopping in the store while my product was being located - it took a bit - no problem. I returned close to closing and retrieved my item. As I was leaving I remembered I may need a few screws to rebolt the exchanged part. The counter I was being served at became occupied so I went to Bariah who was using the computer a few desks away, figuring she could grab a few screws which appeared to be directly behind her. I explained to Bariah that I just exchanged a part and simply needed a few screws. With attitude she replies that she is closed, cannot assist me, and to search up the item number online and order the product online or return when the store is open. Shocked at her attitude but continuing to be polite, I begin searching up the item number online in hopes another employee could assist me. While searching up the item number online for a few minutes I noticed a gentleman standing in line behind me. I informed the gentleman that I was not in line and that he could proceed if he liked, as I didn't want to hold him up. Bariah chimes in saying "don't send him to me," continuing her attitude. I explained to her that I didn't send him to her, and that I simply informed him that he could proceed if he liked as I was not in line. Bariah responds saying "I heard you!" I reexplained myself while letting her know that she rudely interrupted a conversation between myself and the gentleman, and that I did not appreciate her attitude.

At this point Elizabeth, the Manager, observes the situation and interjects. She kindly asks what I would like, jots down the item number I found, and gets the screws within approximately 30 seconds. I graciously thank her and exit Ikea.

While loading the products into the car my shock with the attitude and dismissal I received from Bariah grew. I returned into the Ikea and spoke with Elizabeth a second time to express my frustration. She was very kind, sympathetic and took the time to hear me out during closing which made me feel somewhat better. I thank her for her consideration.

It's been 36 hours and I'm writing this post still shocked...

It should have been a simple and straightforward purchase of a couch turned into a frustrating and exhausting ordeal that lasted over an hour due to miscommunication, lack of staff training, and poor customer service.

When I approached a floor staff member to inquire about purchasing a couch and having it delivered to my home, I clearly stated that I required delivery service. Despite this, I was instructed to go to the warehouse area to pick up the couch myself, make the payment, and then take it to the delivery section. Following her instructions, I took a cart and went to the specified aisle, only to find that the couch was far too heavy and large for me to handle alone.

I then approached a staff member in the warehouse, again clearly explaining that I was purchasing a couch and needed it delivered. Instead of assisting me, he redirected me to another staff member wearing a yellow shirt at the information desk. The interaction there was particularly disappointing. The staff member was rude and continuously interrupted me while I tried to explain that I needed assistance loading the couch and arranging for delivery. He repeatedly stated that if I wasn’t doing home delivery, no help could be provided—ironically, I was trying to explain that I was requesting home delivery, but he would not let me speak.

Eventually, he asked a few questions about the delivery and created a delivery order, instructing me to pay at the cashier. However, there was an issue applying my IKEA Family meal coupon to the order. I sought help from a self-checkout staff member, who attempted to resolve the issue but ultimately directed me back to the information desk. I ended up going back and forth four times between staff because no one seemed to know how to apply the coupon correctly.

It wasn’t until a manager was finally involved that the situation was resolved—over an hour later. The manager explained that I needed to pay for the items first before using the coupon for the shipping fee, which should have been communicated much earlier. Throughout the process, every staff member gave different instructions, showing a serious lack of consistency and training.

To make matters worse, the staff member at the IKEA restaurant was also rude. It was clear from her demeanor that she had no interest in assisting customers or even being there.

This experience has been extremely disappointing and far below the standard I...