Burger King — Restaurant in Toronto

DON'T LET THEM PARK YOU AT DRIVE-THRU.

HORRIBLE service and EXTREMELY DISGUSTING store, the floors look musty especially under the tables. The seats are never cleaned properly, I dropped some sauce on a seat by accident and there was still remnants the next day I went in. The store's smell is disgusting and reeks of urine, bathroom is diabolical and seems like it was never ever cleaned.

Their staff seems very untrained, no hospitality, no smiles, nothing. They serve really slow, and prioritize drive-thru. I had to wait 7+ minutes for a Whopper meal after I ordered it while I've seen them serve 4-5 cars at drive-thru and every time, the fries are practically unsalted and old. Whopper Wednesday is very bad, the lines are so long nobody takes orders from the people dining in.

I decided to go over by the serving counter where they serve fries to tell them to salt it properly and I am quite tall so I can see over the barrier and I noticed that they don't use gloves and scoops the fries with their bare hands after touching money. I've seen the tall Indian-looking lady with glasses do this the most.

I can see one person on the left behind the fries area is doing nothing. A lot of orders, understaffed, and when they do have more staff, they're useless. Evenings and weekends are the worst! They're very slow even when there's barely any customers.

Their food quality decreases past 2-3pm on weekdays. Weekends are always disgusting. Their burgers, especially Whoppers don't have enough sauce and lettuce. The bread and the whole item theirself are squeezed, flat, and cold. The chicken menu are always burnt, old, dry, and tastes of disgusting oil. Especially the nuggets.

Their meat seem to be about medium to medium well, so I asked for well done meat and the meat is still moo-ing. I complained and they said that well done meant fresh off the broiler, and I as much as this may sound racist, it had to be said. Their employees seem to all be Indian or Arab and don't know what Western terms are. Their incompetence could kill customers.

I went to try their drive-thru and expected faster service but they're bad at their job. I had to PARK AT DRIVE-THRU?! I tried drive-thru multiple times and sometimes, they make me drive back behind the window by the yellow pole while the other times, I had to park by the right. This is ridiculous! Why should I have to park at a DRIVE-THRU.

You might as well park at the parking and go inside the store. I asked them why they do this and they mentioned something about a timer. I don't care about their timer, this store should be training their employees to serve FASTER and not slower everytime. I would never...

Never coming back to this location again. I went through the drive-thru and placed my order at the window. Pulled up to the window, paid, got my drink and was told to reverse behind a yellow pole (about 2 metres behind the window). She made me stay there for only 5 seconds before making me come to the window again to get my food. When I asked her what was the point of that, she said something like "oh it's because of the timer" really? I was the only customer there. Never had this experience at any drive thru in Canada or across the world. Customer service is really strange. You pick up food at the window, not some imaginary line.

Update: Decided to give them another chance and again they made me wait behind the window. When I asked again that they shouldn’t be making me reverse backwards the girl said “I know but we don’t have people to bring food to your car”. I was the only one at the drive thru again and in my car. The girl ended up slamming the window in my face. Will definitely be calling the manager for this one. Will they force me to reverse if people are behind me...

Adjacent to The Church on Queensway, this is located right on the main road with a parking lot fit for around 20+ cars.

The place lacks any aesthetic freshness that a lot of new buildings flaunt, but it makes up for the same with good and patient service. The ambience is alright although the general cleanliness could improve.

The food is alright on the palate, although it could be subjective. The size of the burgers are definitely better than McDonald's, which seems to have degraded over time.

The staffs were extremely kind and patient, taking time to understand everyone's order, which means it takes maybe some additional time to get your turn in the queue.

It has a dine in space for about 40+ customers. The washroom wasn't that clean, but it's okay atleast for men and I've no idea about the women's.

All in all, a good enough Burger King to satisfy your fast food cravings, albeit with a dollop of lesson in patience.

Pro Tip: Install the Burger King app and you can avail deep discounts on meals and combos. We saved around 70$ on a bill for 6...