TD Canada Trust Branch and ATM — Local services in Toronto

This bank is horrible. The manager Amanda marinuzzo and another lady harassed my son thats handicapped. He sat down and wasn't bothering anyone just listening to his music quietly near the entrance and Amanda's marinuzzo colleague told him to turn it down as someone complained. I asked Amanda marinuzzo who complained? Amanda marinuzzo didn't say who and Amanda then said i feel sorry for you. She tried to put me down and protect her colleague for bullying my son. Her colleague would NOT provide her name and employee number. dO NOT go to this BANK. They will treat you like animal and protect their own colleagues. I didn't want to talk to AMANDA marinuzzo who is the manager and she kept trying to talk to me trying being nice and saying that she is feeling sorry for me but in reality she is trying to put me down. She kept repeating the same sentence over and over again. She ignored me from my request to stop talking to me. She doesn't deserve to work in the public as she doesn't have the public best interest. People need to go to the bank dor their services. The manager Amanda wants to fightr with people because she discriminates against other nationality because she think she is number 1 because she is italian. TD bank needs to check the camera to really understand the issue with the manager Amanda marinuzzo and her colleague. TD bank should put their posting in the back office as they should not be in public and they should be reported to Cp24 for making TD bank look bad.

Update: I arrived at the bank on Monday April 29 at 3 pm to deposit my son’s big cheque. it was $1.7 million dollar. Amanda & Illuminata wanted me to remove my Google review and talk to them in order for them to deposit the bank draft and released $120,000 that my son received from his lawyers. TD bank was great until these two nasty ladies Amanda & illuminata came. td head office said the branch manager would call me and resolve this issue. it’s been over a month and no one has called and these two idiots still work at the bank asking me to remove my Google review. I went to BMO and told them my issues with these two nasty ladies Amanda & illuminata and they resolve my issues and welcome me to BMO. I closed my savings account and USD account and recommend everyone to go BMO. I really like TD bank but with these two ladies Amanda & illuminata working at TD branch and asking me to remove the Google review is horrible. how are they still working at...

I’m glad I don’t bank with TD especially after witnessing what happened to my sister. My sister is a beneficiary of the Robinson Huron Treaty Annuity Settlement. She received her deposit from the trust that our reserve is with last week. She had been using her money since. Her and my mother came to Toronto to visit because our entire community received this, so we were ending our summer in a celebratory way. Going to concerts, fall shopping, dinners out etc. My Mom banks with TD and bought a new vehicle and didn’t have any problems. My sister was going to pitch in half on a new truck with her husband. The female manager at this location asked my sister why she has such a large amount of money and withheld her funds and bank card. My sister had to ask for ID back. The lady blamed it on head office and told my sister she had to wait for a call back. My sister waited there crying. We hear about this happening to First Nations. It hasn’t happened to all of us but it happened to my sister at this branch. Horrible service at this particular location. I recieved the same “large amount of money” the bank I’m with was more celebratory and provides much better service. I hope my sister switches bans because I had no problems at mine. I also noticed that TD Bank us not listed in Partnership Accreditation in Indigenous Relations like some other banks. I suggest they train their entire staff, this should not have ever happened to someone who got treaty dollars when you’re on First Nations land, you are...

I came in trying to replace my card after losing my wallet—already stressed, already doing everything right. I brought my passport, gave them the text verification code they asked for, and clearly explained the situation. You’d think that would earn me a little help or at least basic human empathy. Nope. Still needed TWO PHOTO IDs when I didn’t have any due to lost wallet. No card. No real help. Just vague shrugs.

I even went to Service Ontario and I was given two temporary government-issued IDs form. The lovely woman said this should absolutely work for your bank. Came back with those in hand, ready to try again. Still no help. Not even an attempt to call loss prevention. Just more “meh”. No real solutions, leaving me with no access to my bank account!

Meanwhile in the same day, a different branch had loss prevention on the phone in minutes. Verified me. Issued my new card.

So clearly, it’s not a matter of policy—it’s a matter of effort. Or, in this case, the complete lack of it. But hey, if you’re into being ignored, wasting your time, and leaving empty-handed, this branch might be...