Rinx Toronto — Attraction in Toronto

I booked a private event for Bowling and Cyber sport for a birthday party and was met with very disappointing service because the coordinators assigned to us were not forthcoming with the arrangement of the events. The bowling portion froze towards the end of our hour and I understand that technical difficulties happen but there should at least be some communication about how to proceed next. When asked about game time extension on the next game, the coordinators implied that they will arrange it. I mentioned that I had a cake and would like the party to enjoy that before the next game. However, she did not inform me that the clock was already starting on Cybersport. It wasn't until I went to search for her that she was wondering why we took so long because it's already 25minutes after the hour. We lost 25 minutes of the game because she didn't bother giving us a gentle reminder. The attitude of the coordinators was unprofessional and it seemed to me that they only cared about getting off at 10pm. We weren't able to enjoy the room and I'm glad that no money was wasted on food or beverages as it just felt like we were pushed to finish and get out so that staff can get off on time. I'm not here to pin all the blame on the staff but I do wish that there can be changes made at the management level to foster better customer service and arrangement for events that are booked near closing time. I was hoping to recommend Rinx for my company's corporate event, but unfortunately, I do not want them to experience the poor service that I...

My wife booked the private party room for my 40th birthday. The room itself was nice. But she got totally ripped off on the food and drinks the spread was sparse relative to what she paid and they only delivered half of what she ordered and tried to pass it off as the full order! There was no real supervisor on site on a Saturday night the place was amateurishly run by bratty kids who looked like they would rather goof off with their friends than do any work. One of the kids working there tried to take some of our alcoholic beverages and give them to his friends who were having a party at an adjacent room. I’m not kidding. We had to go there and ask for our booze back! It was supposed to be a retro style roller rink but you could barely hear the music and the “disco lights” were never really turned on. Half the rollerblades were totally ruined and were unusable and they were trying to pass them off as usable. Lucky no one got hurt. When my wife called the sales person who booked the party on Monday she only refunded my wife for the portion of food which was never delivered. No comp for the terrible service we got or an invitation to come back for free on another night to make it up to us. I’m a pretty easygoing guy but this interaction upset me. I think their focus is on corporate events during business hours (otherwise the business would go bankrupt) but after hours this place is a disaster....

Was really disappointed with the party we hosted for my daughter. Understaffing for the activities lead to a lot of confusion - not the seamless party that was promised. Our host was a really nice guy but can not be in 2 places at once, which meant that they were unprepared for the switch in activities and didn't have everything we needed ready when we went from activities to the party room. There was another party there also with the same issue we had but no one did anything to solve the problem. I tried to express my concerns to the staff at Rinx and received no response after multiple attempts. Very disappointed. Rinx used to be the only gig in town but now there are other options and I would definitely choose something else for our next party. BTW - Rinx provides a discount on the cost of your party if you send in a screenshot of a 5-star review so read other reviews with...