TD Canada Trust Branch and ATM — Local services in Toronto

Opened newcomer cheq account with PBA Eric Torrez.

1. He didn't invite us to the office and the whole process about 15 min we stood at the wicket.

2. found 2 mistakes in the papers and once pointed, got the attitude that's above and beyond. Eric doesn't pay attention to correct address given to him, plus doesn't know his branch is located in York, not the North York thus the building next door where I live must be also York.

3. rudely chewed the gum the whole entire time and in the end didn't hesitate carelessly and casually for show to spit it out in front of us, as if we're his buddies playing basketball at the backyard at the moment - disgusting and super unprofessional, unacceptable behavior

4. Eric is not competent whatsoever has no idea what he talks about and need to educate himself on products he sells asap - he assured us unsecured credit cards with 1000 cad limit are given to newcomers even if they aren't pr but on a work permit

5. when I came to apply for credit card another day, Eric said only secured one is for me, didn't apologize at all for misleading and misinforming and not being competent. And moreover wasting my time. I suspected td only offers secured credit THAT'S WHY at the time of opening cheq account I asked twice if he's sure I'll get unsecured card given my situation. He confirmed and reassured me.

6. fyi 148000+ Ukrainians arrived to Canada under CUAET program during the last year after Russia attacked Ukraine and guess what? They all don't have refugee status and can't relax living off the social assistance and we are here on a work permits and in order to stay in Canada we need to work and make money and pay taxes and strive.

By NOT giving newcomers from Ukraine unsecured credit cards with 1000 cad limit you lost 148+thousands of new customers. Guess who got them all? CIBC. Your loss.

And with the service like dilettante Eric Torres...

We were in the waiting area with an appointment to open a business account and were approached by a woman that works there that, with no other way to put it, was aggressive and rude. We’re both in customer service and were very surprised with her behaviour for someone representing the bank we do all of our business with. If she treats us like this at face value it likely means she’s treating other people the same way and overall leaves you with an unfriendly feeling. We understand people have bad days and no one is perfect but there’s always a certain level of professionalism that should be maintained. To the blonde lady with red heels with black bowties wrapped around them today July 29th at around 1 pm: We hope you don’t take this personally but see it as something you could potentially improve on.

Shoutout to Daniel he was super helpful and we’d love to deal...

Terrible attitude from people in the back office, Matteo in particular. Was very rude, has no social skills,and just talked down to me as if i was stupid. Have had an account for 3 years before and was going to open one up again since we had a good relationship, considering when i walk in theyre all askin when im gonna open a new account...Matteo I hope to goodness someone fires you from here because your service was terrible and anybody else in that bank ,at the time, couldve helped, but because of your incompetence to deal with simple matters, i went across the rd to BMO and got an account in about 15 mins start to finish. Pretty bad when BMO thats never open , stole...