TD Canada Trust Branch and ATM — Local services in Toronto

I have been banking with this branch - as a satisfied customer - for nearly two decades with multiple personal and business accounts, but today I have received the worst service/treatment ever and, as a result, I may gradually withdraw my money from TD and switch to another bank.

I recently received a replacement debit card for one of my business accounts, which somehow cannot be linked with Easyweb. Today, in order to print out bank statements in PDF for my bookkeeper, I had to go to the branch hoping to get some help to link the new card with Easyweb and, after lining up for 20 minutes, a very friendly teller (Karen) was able to make things happen and things all looked good then. However, when I returned to my office, I found out that only our CAD account was shown on Easyweb, but neither the USD account nor the trading accounts were visible. So I called the branch hoping to receive further help to get the issue sorted out. After holding for 25 minutes, I was told (by Sanjay) that this issue cannot be addressed over the phone and I had to go to the branch again, but I was assured that someone would be receiving me at the front desk without waiting.

When I drove to the branch (for the 2nd time in the afternoon), the front desk staff was busy with another client for almost 30 minutes and, with a business meeting coming up in 20 minutes and a long long line waiting for the tellers, I approached the "manager" who usually sits at the desk behind the tellers but happened to be walking past me. I explained to him my situation hoping to get some quick help but, to my big surprise, he told me in a very rude tone that he was busy with other customers and had no time for my case, then he returned to his desk behind the tellers and started to work on his computer!

With a meeting coming up in 20 minutes, I had to rush back to my office and rescheduled the meeting, and then returned to the branch, for the 3rd time in the afternoon. Fortunately, the same friendly teller who received me earlier happened to be available, and she sorted out the Easyweb issue within 20 minutes but, with the disrespectful "manager" still sitting behind the same desk working on his computer, I decided to withdraw a significant balance $$$$$ of my business account on the spot, in the form of a bank draft which, ironically, was signed by the same manager who decided to completely ignore my presence with a stone face. In the next couple of days, my plan is to open a new business account with BMO next door and deposit the draft.

As a long-time loyal TD customer and an extremely busy business owner, I was very disappointed that I had to spend the entire afternoon and make three visits to the branch, just to sort out the simplest Easyweb issue in order to print out some statements for my bookkeeper. Even worse, the 'bank manager' (who was supposed to help his customers in a polite and professional manner) was extremely unhelpful, rude and disrespectful. With this kind of poor quality banking service provided by the home branch, a business like ours cannot survive for too long. As a business owner, I don't have the luxury of wasting time walking through the maze with a bank, but being left with no time to take care of my business. It was REALLY disappointing to see someone so disrespectful to customers sitting at the manager's desk in my home TD branch of...

I wanted to open tax free savings account with td but the information provided on TDs website doesn’t give you enough information. Despite seeing all the negative reviews i took a chance and made an appointment with mark Chen. I had to wait for a while for the staff to find mark Chen. Another employee asked me to enter his office, as i went inside no hello or greeting, he said yes. Even not how can i help. I replied by saying i am here to open an account, and don’t have any information of how much you charge, interest rate and any other hidden fees. He said its on our website. I said i was unsure and wanted to speak to a person here. He started speaking super quickly about the rates and i didn’t catch the rest. So i asked if you have a pen and paper so i can write it down. I am more of a visual person. He said we don’t have a pen and paper and we don’t provide it to our customers. I asked if he could write it for me. He said i cannot as we are not trained to explain it to the customers. He was super impolite, if you saw his tone and body language he was not happy that i was there. I said ok guess i have to go to another branch to help me out. He was quiet until i left. With all due respect when naming a bank please don’t attach canada with it cause you are brining its value and importance down. The employees there are clearly not happy with their jobs, so might as well hire someone who is capable of helping people and...

I made an online meeting booking with the Branch address below. When I joined the meeting, the advisor was not there. I called the Branch to better understand the situation, and they informed me that the advisor had a sick day. While that is completely unfortunate, I question the systems in place if I as a client was not notified the meeting would not be occurring. Not only is it unprofessional, it is completely disrespectful to my time.

When I called the branch, the employee who answered the phone was very nice and said they would relay the feedback. They said they would aim to have me squeezed in tomorrow although all advisors were fully booked. If it's a mistake on the part of TD, I would expect to be accommodated this week and not face any delays due to a lack of communication.

Please review your systems in place to avoid this from reoccurring to other clients

February 20th edit (5 days later: they never bothered to write me back or call me back so overall very...