TD Canada Trust Branch and ATM — Local services in Toronto

to deposit my monthly pay cheque at the TD branch located at 846 Eglinton Avenue West—just two buildings away from my workplace, and the branch I use regularly for banking after work. To my surprise, the teller informed me that they could only release $2,000 of my cheque and would be placing a hold on the remaining balance. When I asked why, the branch supervisor (who appeared to be in charge) told me that because I have been receiving e-transfers over the past few months, I needed to make three cheque deposits before the full amount could be released.

I was puzzled by this explanation, since I had deposited a pay cheque at the same branch just last month and received the entire amount immediately. When I pointed this out, the supervisor responded vaguely, insisting that she would get into trouble if she released the full funds and that she was “trying to help me.” With only $2,000 available, I was unable to cover my rent, utilities, and groceries.

Frustrated, I took my cheques to my home branch on Brimley Road. There, a customer-service representative reviewed my transaction history and confirmed that everything was in good standing. She deposited my pay cheque and released the entire balance without hesitation, which I greatly appreciated.

I am very disappointed by the inconsistent hold policy at the Eglinton Avenue West branch. I rely on timely access to my funds for essential expenses, and this delay caused significant stress. From one branch to another branch, I had to rush. I would appreciate clarification on why different branches apply different procedures to deposits from the same account and would like assurance that future pay-cheque deposits will not be subject to...

Extremely disappointed with the service I have received from the Branch. I have applied for a TD Credit Card in August and I was told that the Credit Card application is approved in August. I had provided all the documents on 23rd August and I was supposed to get the Credit Card in 7 days time. I waited for about 2 weeks and I have been continuously following up with the Advisor about the application status. I was asked to share the documents again in September and provided all these again. After following up again and again, I was told by the Advisor on 29th September that the Branch Manager has approved the application and the card was gonna be delivered in 3 business days. 3 weeks passed after that there's still no news about the Credit Card. Absolutely disappointed with the pathetic service I have received for the application. One important thing to note is, I applied for three different credit cards with different Banks after I submitted the application with TD and I have received the Credit Cards within a week and TD hasn't sent me the Credit card even after 2 full months.

I have requested the advisor to withdraw my application however I haven't heard back from the advisor either. Totally disappointed. The worst experience ever with a credit Card application and will never recommend TD...

Finally closed my account after repeated poor experiences with this branch. I really tried to avoid this place or smile with staff but it never gets any better. From my first visit, the frontline staff were unprofessional, and today confirmed my decision. When I told the teller I wanted to close my account due to poor service and high fees, the manager repeatedly intervened unnecessarily, creating an uncomfortable scene. I also noticed a clear difference in how other (non-ethnic) customers were treated with kindness and patience. The manger didn’t ask repeatedly if the other teller needed help when dealing with a longer conversation and situation. This branch needs serious training on customer service and bias awareness. My only wish is that I walked a few doors down to RBC when looking to open an account a year ago. The teller today around 3 pm (November 4th) was just annoyed that I wasn’t going to listen to more excuses and they never accepted help from that manager each time they asked showing this was not a situation that couldn’t be...