Best Buy — Local services in Vancouver

I placed an online order for an open-box TV. However, when the TV arrived, the stand (legs) was missing from the box. I assume the previous customer forgot to return the stand when they sent the TV back.

I contacted your live chat support about this issue. They advised me to bring the TV to a store for assistance. I went to the Best Buy store at 8133 Ontario St, Vancouver, where I spoke with the sales team leader, Brahmdeep Singh. He promised that to resolve the issue, he would exchange the TV for a new one if I paid an additional $80 plus tax.

However, when I returned to the store the next day with the TV, he suddenly told me I would now need to pay $170 extra, claiming he had made a mistake with the previous quote. I was shocked and frustrated that he did not honor his original promise. During our conversation, he began blaming me for buying the TV online rather than in-store, as if online purchases are not part of Best Buy. He treated me as if he were doing me a personal favor rather than helping a Best Buy customer.

He also claimed the product description may have stated that the TV stand was missing and accused me of not reading the details properly—something that was never mentioned in the listing. When I asked him to stand by his original offer, he refused and tried to shift all the responsibility onto me. He even suggested that I was trying to take advantage of him.

I then proposed a simple solution: take the TV stand from the new TV and let me keep my original TV—this would have been acceptable to me. He refused and told me to buy replacement TV stands on Amazon, which I believe should have been provided by Best Buy in the first place.

What made the situation even more unacceptable was when he tried to offer a completely unrelated solution: switching my cellphone plan to Rogers so I could “benefit” from the deal and cover the extra cost. I declined, because I will not trust someone who breaks a promise and then tries to sell me something else. When I made it clear I wasn’t interested, he threatened that if I left the store, the offer would no longer be valid.

I ended up taking the TV home without a stand. Now, I’m left with a TV I can’t even set up, unless I accept being misled or mistreated.

DON NOT BUY ANYTHING FROM THIS TRICKY MAN!!

I am formally filing a complaint against Brahmdeep Singh for his unprofessional behavior, broken promises, and disrespectful attitude. I urge Best Buy to investigate this matter and ensure no other customer has to go through such an experience.

Please take this complaint seriously. I will continue escalating this matter to your head office until it is resolved appropriately.

Update: My son went to the Best Buy Marine Drive branch with me and witnessed the entire situation. He saw firsthand how easily people can break their promises, even the store team leader was unable to honor his word. What a valuable life lesson for him from the real world. It was disappointing, but also eye-opening for him. He then suggested that I try another branch for assistance.We went to the Lansdowne branch and met three kind and understanding employees who showed genuine sympathy for what I had just gone through. These three team members, including the team leader, spent a lot of time trying to resolve the issue. In the end, they were able to get me the TV stands without requiring me to purchase anything else. I truly appreciate their sincere help. Their names are Han, Aman, and Harman — Thank you all so much.

On the other hand, I don't believe Mr. Singh will ever understand that the reason I was so upset was simply because he broke his promise, not because I had to pay an extra $90 on top of the original offer, even though he admitted he had quoted me incorrectly. It's like in a supermarket: if an item is priced incorrectly, the store typically honors the price without excuses. It's...

Its convenient. The staff are great. Its neat and clean. I like thats its not a busy store like Cambie so its not loud and crowded. Although that means they have less staff available for customer service which really isnt a big issue because you could just tell someone you need help somewhere and they'll call someone over to where you are and help you.

I was buying my first desktop and unfortunately they didnt have it at their store. Cambie had it but I really didnt want to go there. The rep gave me the option of having it delivered to their store and wait 2days (it was a weekend that day and the product wasnt available online) and come back; or I could pick something else in their store and take it home tonight; or pick something out online and she'll have it delivered to my house within 2 days. It turned out for the better because I ended up with a setup that was way better than I had originally picked out at a reasonable price.

Yes, I know I didnt get what I want but the point is she still took the time to help me and give me option instead of saying "we dont have it here, go to Cambie" and just leaving it at that.

I work retail and the store I work at is an incredibly smaller version of the chain; we cant carry every single merchandise other stores would have. I understand that its frustrating when this store doesnt have the product i want but others do. But this store, sure its big, but its not a store thats busy most of the time. Its not like the cambie store that everyone is used to going to. Merch allocation would go to the well known store where it has a higher probability of being sold. That goes especially for products that are of limited quantity to begin with and are distributed across a region. You cant really complain about that because its not the store's fault. You can always check online if the store has it or call ahead so you dont waste your time.

Bottomline: its an awesome store regardless of their stocking issue. with an open mind, you would...

We bought a mini instax 12 from afternoon the day before for my sister’s gift, but she doesn’t like the style so I have to return it, in a next day. The lady in cashier with rude, lazy, slack and take mincing steps, even I told her I am in the rush for work. And she told me about Best Buy policy that everything after purchased, even you didn’t break the wrap, the cover of things, you just open the box, and that it, you lost 15% of your refundable, even you just open-the-outside-box, everyone keep in mine this policy! When ever we buy things from them, usually they just tell us about 30days returns, or buy extra money for the coverage/ the protection plan, but no one say anything about 15% money lost when we want to refund, of course! Also, if you paid by apple pay, you still can get the refund through tap from phone, but she said to me that they cannot refund through tap my phone. Ridiculous!

When I so mad and she called her manager came to complete the refund for me but their attitude so rude. Even I can get the full refundable through tap my phone please lazy lady. Worst customer service.

One more thing, I really take care of the outside box of the instax camera, we just open the box and keep all the wraps with the papers cover still new and untouch, but when the lady open my box, she tear the paper wrap, break the plastic cover of the battery to check??? tried to make a mess so I cannot refund?, the showed me her rude attitude and said “does anyone tell you that YOU CANNOT HAVE THE FULL REFUND BECAUSE YOU OPEN THE BOX SO WE WILL TAKE 15% FROM YOUR REFUND?” Haha excuse me, if you guys tell customers about this policy, I believe that nobody wants to buy anythings from best buy, the hide scam!

Forgot her name, but I will come again to see and update this...