Sunrise of Vancouver — Local services in Vancouver

I cannot say enough wonderful things about the staff and facility of Sunrise of Vancouver. My Mom lived there for 3 years (June 2018-May 2021) while we waited for a subsidized bed. During that time, Barb and the rest of the Sunrise staff took care of Mom and our family through the difficult transition. Mom was diagnosed with dementia in 2017 and steadily worsened to the point that she needed to be in a care facility. We’d had another family member stay at Sunrise a decade prior so it was an easy decision to move Mom there. We were given help and support at every turn, regardless of whether it was moving Mom there in the first place; moving rooms during her residency (as Mom needed to go from an independent floor to the Memory Care floor); updating her care plan with various medication and care needs; or just keeping us informed each week of any changes they observed.

We were always greeted with a warm smile and a friendly face upon entry. Anita was the first person Mom met and because Anita spoke Indonesian, Mom immediately felt relaxed and comfortable despite the new sights and sounds. That really made the initial moving day easier. After Mom was settled, we’d visit often and joined her for meals — the food was always excellent, along with the amenities, group activities, and outings that took place each week! Holidays were always celebrated with beautiful and tasteful decorations — Christmas and Canada Day were always a favourite!

It was a very safe and nurturing environment, which is especially important for those with dementia. It was a hard enough decision to move Mom out of a life and home that she’d known all her life, but her living at Sunrise gave us peace of mind and really was the best thing for her. To this day, her dementia continues to worsen but she still remembers “my room on the third floor” that had a lovely view. And even now, when I go to Sunrise to visit other patients (my job is mobile physio), the staff still ask how Mom is doing even though she moved out nearly 2 years ago.

At Sunrise, the staff treat you like family and I thank them for everything they...

I am the same person leaving a review as the reviewer Tom Foolery. I have more to say and they wouldn’t let me leave 2 reviews from one account. I have many many many other stories that made me realize you cannot trust sunrise but these are just some of the worst. If I need to mention more due to the response I might get I will say more. Sunrise also has the worst nursing staff I have ever seen and almost killed her twice. Both times they told me they had called me (I was working) but I was able to show my call log on my phone to prove both times I was not called. Imagine my shock when I came after work to visit mom and saw her in a state I had never seen her in and the room smelled SO WEIRD. She was shaking and sputtering when at this point my mom had never been like this. They told me it was a bladder infection. I told them this absolutely does not seem like a bladder infection and asked why I wasn’t called because I would have left work to come make sure she was okay. They said they called but they didn’t and I proved it. Then I took her to the hospital. The hospital told me “thank god you got her here when you did or she was about to die of a diabetic coma.” My mom wasn’t diabetic and clearly that weird smell I smelt was keytones. She had just been put on another medication that had made her diabetic and no one knew yet. That wasn’t a bladder infection and YOU almost killed her by not calling ME or the ambulance. Never trust the nurses there. Go all the time to check in on your loved one because they will say they called you when they didn’t and you have the phone log to prove it. These nurses are TERRIBLE. You cannot...

My mother has been living at Sunrise on the reminiscence floor for over 5 years. At the start, it was a huge adjustment with massive resistance after having been so independent in her own house for 50 years. Moving her to a home and at this level of care was big and a huge unknown. The staff at Sunrise in all departments being so genuine, whole-hearted and compassionate, made the transition smooth and a regular part of life, not a dreading life-altering experience which I was afraid it could be. As she settled in, it became a loving and fun environment for mom and she is now able to enjoy her life and be happy. Her caregivers are wonderful, the programmers -- cheery and thoughtful, medical staff -- caring and supportive, admin & support staff are all a part of the family. The care, compassion and love that creates a warm and loving home has been 'life-saving' for mom as she can now be carefree and at peace before her next journey. The facility is efficiently managed and is run like an extended-family multi-faceted machine lubricated in genuine care and connection. How they managed the pandemic was honestly and absolutely impressive....for that kind of unknown and magnitude of a situation the world was dealing with, I never had a doubt that all and mom's welfare was being looked after responsibly. I am so grateful for my mom's experience and the new family that our family now has. I hope to be as fortunate as mom in my...