Pho Hoa + Jazen Tea (Oak) — Restaurant in Vancouver

First of all, I'm sorry for being honest. My family and I came at lunch hour, quite hungry. We were lucky to find a parking spot inside the little street mall, but it's only for 1 hour time, so we hurried inside the restaurant and order some food. Waited for half an hour, finally the food came out. We have to eat fast. But, I noticed the guy brought the plate with his thumb going inside the plate, that was not acceptable for all of us. Secondly, the rice was hard to chew and the pork chop was thin and hard like rock. My husband and my son ordered the noodle soup, we tried Pho Hoa many times, but not this branch, no problem with their noodles, this one we could taste it's different kind of noodles, and was overcooked, the broth didn't taste good. They didn't finish the meal. Me too. My daughter was tempted by the free drink offer if she sign up and subscribe, but after she signed up the lady said it's for next time. I don't want to come back here, but I understand how marketing works. Lastly, when my husband was paying the bill, she was charging us extra 2% because we paid with credit card. What a service! I hope they can learn something from the reviews, if they want to survive in this business, competition is tough, but happy customers will come back. The only positive thing was this restaurant has a big space, and good potential if they can manage...

Omg! So damn grosse. The broth was watered down lemon juice. I asked for the deluxe, there was no tripe in it. I asked for extra beef balls, and out same pork balls. There was only one young girl working there with almost no English skills. I told her the broth was off and awful. I told her to go taste it in the kitchen, but I guess the powdered instant soup had too much sour seasoning and no real broth in it. I told her for my $55 lunchtime bowl of soup it sound be edible. I should not have to fight it down and then fight back vomit. 20 minutes after complaining she then called the manager and offered to replace the soup. I told her I don’t have time. Everyone else in the place noticed that their pho broth was off too. I was told that they couldn’t or wouldn’t refund me as Moneris doesn’t allow refunds only chargebacks. Weird. Sounds like bull to je. I told them I would put a review on Google, then they offered me my money back. FYI they are illegally charging 2% if you use a...

Not the best but can't be the worst.

Come by for quick dinner to fill up stomach. Obviously the restaurant need better management. Short on staff is for sure. It's interesting they want put bubble tea and Pho together but it doesn't work when you only have 2 waitress. Took almost 15 minutes before we asking for the menu we were sitting there waiting for a menu. Almost lost patient before Pho came out the kitchen. Taste fine, can't go wrong with the beef soup. I ordered #15 which comes with 3 different stuff in the soup, hope a little more slices beef or a little bit more other stuff would be much better. If possible serve soup before getting cold which when I have the soup it is already not hot. Owner really need pay attention on how make customer feel more welcome and improve the efficiency. Some people leave 1...