Tim Hortons — Restaurant in Vancouver

This Tim Hortons inside the Esso gas station has been my go-to spot for the past 15 years, and it’s truly a hidden gem. Even though it’s a smaller location, the food quality is just as good – if not better – than many larger locations. The coffee is always hot and fresh, the donuts and Timbits are delicious, and their breakfast sandwiches are perfect for a quick, satisfying meal.

The staff here are friendly, hardworking, and always greet customers with a smile. They manage to keep things running smoothly, even during busy hours. The convenience of grabbing quality food and coffee while fueling up is unbeatable.

I’ve seen some 1-star reviews and honestly, they’re fake or completely misleading. As someone who has been a loyal customer for over 15 years, I’ve never had a bad experience here. Those reviews do not reflect the real service or food quality at this location.

If you’re looking for fast, fresh, and reliable Tim Hortons food with friendly service, this spot inside the Esso is definitely worth visiting. Highly...

Placed order (photo 1) on APR 09 2024 at 10AM by mobile App, App didn’t relocate the nearest location and I didn’t notice that placed order at this location which is the previous one I visited.

I called to store right after I placed the order try to do a cancellations and refund. However, the girl/lady picked up the call told me that she doesn’t has the authorization to do the cancellation/refund, she told me that I had to contact Tim Hortons digital sale team for the refund.

Then I spent times on searching and contacting the digital team and get the the reply from them that only the in-store staff can do the refund and cancellation.

Even though It’s not a big amount , still want to make a comment on this because it could have done smoothly and fast to solve this problem. Same thing happened two years ago at Wendy’s, I called, they canceled for me right...

Worst tim ever. The two girls working here right now have no sense of what coustomer service is. I got a too good to go surprise bag and the bagels were literally like rock. So when i asked her on phone for what should i do. She said you can come back i will give a new one. When i reach there she said my manager said not to give one. The reason because they don’t deal with too good to go. Why did the girl told me to come back to store to get a new one. I drove 20 minutes back from home for this and this is there answer. No sense of how to deal with coustomers and then they won’t talk to the manager again told me to come back tomorrow. Worst...