Little Burgundy — Local services in Vaughan

The staff were very good with the exception of the one who was handling my return. He insisted that I wore the shoes outside given the scuff marks around the rubber. I didn’t know what to say because I really did NOT wear them outside. The staff specifically told me when I purchased them to definitely not wear them outside since I wasn’t completely sold on the shoes when I got them and told me to feel it out at home and bring them back if need be. I understand that maybe the rubber looked SLIGHTLY darker but that must’ve been how it was sold to me. I didn’t know how to defend myself and he kept attacking me saying that he wouldn’t be able to sell the shoe now and questioned what kind of flooring was in my house. I understand that there are people that take advantage of return policies but the shoe really was in pristine condition. He made it a point to clean the shoe in front of me silently for 5 minutes and then said he would make an exception this one time but that he wouldn’t tolerate this again. I didn’t appreciate being called a liar essentially and having being put in such an uncomfortable situation. I was going to repurchase at the store in a slightly different style but this altercation has put such a sour taste in my mouth and I won’t be...

Terrible experience with little burgundy. No customer service but only troubles.

Don’t bother to spend any money there. Their business is dying and don’t give a damn about customer service at all. They can’t figure out their problem, give the problem to the customers…

We bought a pair of winter boots for my mom on line. Tried them on when we received and found too small. We placed an order for a bigger size on the same day we received the first pair. We contacted local store at Vaughan Mills shopping centre, and was instructed bring the shoes and credit card used for the purchase they will have to boots returned. We brought the boots to store but were told they can’t return it for us as the boots were used not new.

It’s very interesting that Why I received a pair of used boots from their distribution centre? If little Burgundy sold a pair of used boots to me, shouldn’t little burgundy solve the problem and let me return the boots?

The lady in charge told me their policy says they don’t the boots back if it was worn regardless if I received them from store in used condition.

This is very rude and unacceptable to me any store sells a used item to costumer and tell costumer it’s your own problem once...

⭐️⭐️⭐️⭐️⭐️ 5-Star Review: Outstanding Client Service and Care!

I had such a great experience at Little Burgundy @ Vaughan Mills! 🥰 From the moment I walked in, I was greeted warmly and made to feel like a valued customer. Disha, Gautam, Aniket and the rest of the staff were not only very friendly but also incredibly knowledgeable and helpful. They took the time to understand what I was looking for, offered great recommendations, and made sure I found the perfect pair of shoes that fit both my style and comfort needs. What stood out most was their patience and genuine interest in helping me and they are super friendly and fun!!! (trying their best to learn tagalog too!) 😄🤗 Not once did I feel rushed or pressured to buy. They even went above and beyond their service helping me with my attention to detail concern. 🤭 I left the store feeling confident in my purchase and genuinely impressed by the service. This kind of service and care is rare these days, and it definitely earned my loyalty. Highly recommend this store to anyone looking for both quality shoes and top-notch...