Szechuan Szechuan — Restaurant in Vaughan

I've ordered take out from here a couple times in the past and never received such deplorable service. The food is okay but the server Han Ly that took my order was not inviting and cut me off several times when trying to ask questions about the menu. I also felt very rushed as it was a takeout order. Han did not seem to care about actively listening to help answer the questions I had.

I was told my order would take 20 minutes to prepare, my sister placed an order as well, so we walked around the mall and came back in time to retrieve our food.

I should've trusted my instincts and not continue to order here because upon returning to collect our order, there was another server bagging our food that had peanut shellings all around the counter. My sister who is allergic to peanuts, politely asked to have Han bag her order, and immediately Han and the other server laughed, whilst proceeding to speak in either Cantonese or Mandarin.

I proceeded to interject and advised the server bagging the order that my sister is deathly allergic to nuts. That server proceed to yell at us repeatedly to take our orders and leave. Other customers eating close by were looking on.

It's unfortunate I had this experienced this as I was first brought to to this restaurant who recommended eating here.

I certainly will never return to this restaurant. Word to the wise, speak up the moment you experience poor customer service from the onset, and take your money elsewhere.

Lastly, the above described incident occurred on my birthday. This was sour end to a lovely day spent celebrating with family.

Very...

YAKKKKKK.... 🤮🤮🤮 ⛔❌📛🛑DONT GO THERE if you want to eat something tasty and be respected. 🛑📛❌⛔ ❌❌DONT GO THERE IF YOUR SKIN COLOUR IS BROWN OR BLACK.❌❌ They gave us a dirty and judgmental look when we entered. They did not even ask us to sit. When we settled they did not even come to take the order. We called them to take the order and they served the food properly. But never come back to ask if we need anything. They did give us any water, we had to ask them for water. Then they decided to serve water on a whiskey glass and no water jar or bottle or any. Then we asked again for refile. Food was not as tasty as we expected but was okay. At the end when we paid bill, I paid a round figure of $70 for $65 bill. The waiter was asking that I did not pay enough tips. ⛔🛑❌THEY HAD THE AUDACITY TO ASK FOR MORE TIPS WITHOUT PROVIDING ANY SERVICE, WITHOUT EVEN SERVING WATER ON A TABLE. ❌🛑⛔ When we decided to leave they even stopped us and was asking if we want TIP they with cash or on card !! I was so furious and disappointed. The whole time they were doing anything except giving us a look and now they stopped us for more than $5 tips. I wouldn't mind Tipping them more if they provided us some kind of respect we deserved at least. On the other hand we were not only paying extra attention to the Chinese customer but also were playing with their kids. SO DISAPPOINTED AND ONE OF THE WORSTE PLACE ON THE...

Horrible takeout experience. I ordered online at 5:08 for pickup at 6:30. In the comments of the online order, I stated that I wanted NO SPICE, but entry field limited to 20 characters so couldn't elaborate. When I got the confirmation email, my "NO SPICE" comment wasn't on it, so needed to call to confirm... Took almost 20 minutes to then get through to confirm the NO Spice... When I went to pickup, I got there 5 minutes early(6:25) in case the order was already done, at that point I was told 10-15 more minutes. At about 6:40, I was told 10 more minutes. Then I was again told another 10 minutes. I ended up getting the order at 7:05, 35 minutes after the time I had ordered it for... During the time I waited, saw lots of people who had ordered after me(I could see the times on the receipts) being served before me. Horribly frustrating as I had 2 other families at my house waiting for me... I'd love to hear from the manager of your restaurant to discuss this... Food good, service again SUCKED, looks like they prioritize Uber/DoorDash...

From Jan 2022... Birthday dinner for my son... Couldn't get through by phone to order(tried for about 25min), online didn't have the options I needed, went to the restaurant and ordered, said it would take 40min but took 70, some of it wasn't 1/2 as good as out last time... All of the delays meant we were eating an hour+ after we...