Galaxy Cinemas Vernon — Local services in Vernon

I've been coming to this theater every week for years and it was a good enough theater, even when they got rid of the arcade. Since COVID they rarely have late movies, never on weekdays or cheap day which sucks but this last experience was finally just to much and I had to make a negative review which I rarely do. My movie started at 7pm, so after getting situated and waiting for a lull in the movie I left the theater at 720pm to get candy from the concession for myself and friends. When arriving the kid behind the desk looked up at me and literally said "what do you want" in a very unprofessional way... Which I could have overlooked if the next thing he said was that concession was closed... At 720... While probably atleast half a dozen movies had stared within an hour. WHAT IS THAT ABOUT? I would have dropped atleast 30-50$ on overpriced stuff! I've never been to a theater that doesn't offer concession. Absolutely unacceptable... They have to have atleast one (probably 2 for safety) people working until all the movies are over anyways so why would one till not stay open to help customers. Makes it hard to want to spend 8$ on a bag of 3$ candy to support this place when I know I can have snacks if I just bring them myself.

I'd love to change this review to 4stars but I don't see anything getting better, only worse. Please prove me wrong Galaxy and even though I know the arcade is never coming back ATLEAST you could go back to having later movies and allowing your customers to buy your overpriced products to help...

It was my first time at this theater in a few years. Usually I go to Towne Cinema.

The arcade area is closed due to the pandemic and ticket kiosks are self serve.

Concession experience was misleading. Popcorn now has a minimum price of eight dollars after tax. They asked if I want butter. Of course I want butter. It turns out butter is a two dollar charge. I think they do this because butter was self serve pre-covid but now they can't do it during pandemic, so having butter is extra labour.

I was afraid I was going to get popcorn without butter, but luckily our bag had a sufficient amount.

They really need to say "Do you want extra butter on your popcorn?" and then say it's two dollars extra.

Movie theater experience itself was fine. Seats recline and armrests move. Everyone was spread out in the theater. I like seeing it responsibly spread out.

Overall a decent experience but would wait until post pandemic when concession prices will inevitably drop, and we can have self serve for soda, hot dog condiments, and popcorn again.

Tickets are still 11 bucks after tax which I believe was the same as five years ago. Thankfully those haven't gone up...

A good theatre for the size of Vernon. They get in all the major movies. The staff are all quite young. The are helpful, efficient, and have a good attitude. The place is clean and the theaters are comfortable.

Sometimes I find the sound a touch too high but I haven't heard anyone else complain about that so maybe it's just me.

Minus 1 star for the online experience. No refunds no matter what. If something goes wrong during the purchase the online support is atrocious. Also evey once and a while online purchases stop working. I've had experience where multiple friends, from different locations in town, for the same movie would get errors trying to purchase online. Online support instead of helping, or taking the purchase manually, just took the time to argue there was nothing wrong with the system.

They also can't seem to make up their minds if you have to print the tickets or you can show the barcode on your mobile device. Even the staff seem divided on this point. I recommend killing a tree and printing your ticket just to be safe.

When it does work though it's quite convenient to purchase and...