Rogers — Local services in Victoria

I had the pleasure of interacting with Harman during my recent visit to a Rogers store, and I must say, I was thoroughly impressed with the level of professionalism and customer service provided.

From the moment I approached the counter, Harman was friendly, approachable, and eager to assist. They listened attentively to my concerns, took the time to explain my options in detail, and ensured that I understood the solutions they were offering. What stood out to me most was their patience and willingness to go the extra mile to ensure that my needs were met.

Whether it was troubleshooting a technical issue, explaining billing details, or recommending the best plans for my usage, Harman demonstrated extensive knowledge of Rogers products and services. I felt confident in their expertise and appreciated the transparent way they addressed my questions.

Overall, my experience was seamless and positive thanks to Harman's exceptional service. They truly made the process easy and stress-free. I would highly recommend Harman to anyone seeking...

Went in to Shaw/Rogers to simply to get a Sim card for my phone where I'm currently on a contract. The assistant manager asked for two pieces of I.d. I provided my my license and status card the girl said that this wasn't sufficient as she needed my SIN card or Birth certificate.

I asked to speak to her Manager a rude guy comes out tells me also i needed provide a birth certificate or a SIN I do not carry these on me for my own safety. Well then the manager refused to help.

If all I need was just SIM card with multiple pieces I.d to make my phone work which I'm currently on a plan both Managers cared a less and refused service. I felt awfully frustrated when I was leaving I believe why the didn't help me was there was other customers in the store and they just wanted to make money.

To both of these...

THEY CAN'T EVEN GET MY NAME RIGHT When I switched to Rogers, the salesperson recorded my name incorrectly. This caused problems with 2 factor authentication in online banking. After several annoying hours of dealing with the online help(less) system I went back to the store to correct the error. The manager refused to change my name. He gave my a phone number to call. After an hour of wading through invalid options in the menu system and being put on hold I finally got to talk to a human. I explained the problem and they said they would take care of it. The next day I got a message saying that I had to process a legal name change in order for Rogers to correct their mistake. So far Rogers is scoring minus 5 out of...