Top quality service with a smile, efficient and diligent staffers, minimalist decoration because service comes first. A special thanks to Ms RaĂŻnourou who, patiently and precisely, answered all my noobie's questions. It took less than 10 minutes to buy a mobile subscription, including key-in of personal data and transfer of current number, insert the new SIM card, and pay. Now let's see if online and phone services and assistance are as good as the in-store ones. To...
   Read moreUnfortunately the opening date details here were provided by Free? Informed potential clients that it would be open on the 15/06/22.
Unfortunately the 6 other clients and I were surprised to see the red FREE logo sign switched on but the builders panels still in place.
Could FREE please give us an update on the opening of...
   Read moreExpĂ©rience trĂšs DĂCEVANTE. En expliquant calmement ma logique pour choisir l'option la plus avantageuse, le conseiller a refusĂ© de l'entendre. Il a rĂ©expliquĂ© ce que j'avais dĂ©jĂ compris, insistant sur une solution plus onĂ©reuse, comme si je n'avais pas saisi. Son attitude dĂ©sinvolte, marquĂ©e par un lever des yeux au ciel, a clairement montrĂ© un manque de respect et de professionnalisme.
Il nâa pas pris le temps de comprendre mes besoins, et notre Ă©change, qui n'a mĂȘme pas durĂ© 10 minutes, semblait dĂ©jĂ lâagacer. Ayant moi-mĂȘme travaillĂ© dans la vente, je comprends les contraintes du mĂ©tier, mais ce comportement est inacceptable envers une cliente exposant une demande simple et logique.Une formation en relation client est plus que nĂ©cessaire, ou peut-ĂȘtre une rĂ©orientation, car il est Ă©vident quâil nâa pas...
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