Hugo Boss — Local services in Torcy

I bought a suit there back in January, as a plan B. I wanted a better suit than a mass-consumer brand like Hugo Boss, but I also wanted to make sure I still had something I could refund later if I found a better suit (plan A) elsewhere in the city.

I implied this with the salesperson who assisted me, and he didn't react, to him that sounded like a good strategy - he even said, I remember clearly, that the quality of the suits in some demi-couture shops were not that good, so I might end up keeping their suit anyway.

There were also no signs at the cashiers sending any warning about the suit not being exchangeable nor refundable.

Later on I found a better suit, so I came back to refund my Hugo suit.

Turns out, surprise: nothing in their store is refundable. The store manager apologized to me that I got the wrong impression.

They said they would like to refund but could not, and that I would need to snail mail their headquarters to "maybe" get one. Essentially blaming HQ for their inability to correct an honest mistake.

BUT, seeing how angry I was having been mislead, they gave me a deal: if they got a new suit in the color tones I wanted (dark green) they would text me. They wrote something on my receipt, extending the exchange period until August.

I collected the salesperson's phone number, and left the shop super disappointed by this brand, but hopeful they would text me.

It's been 6 months now. They NEVER texted. Not even once to reassure me that they were still on the lookout. I did text every few months (last text this morning), but never got an answer, not even an acknowledgement.

So they disappointed me. Twice.

Do not buy here unless you're 100% sure you will never...

Racist rude security, i was there 18 august Monday at 5:30 pm, he didn’t allow me in for no reason i asked why he just started laughing and then made me stare at him and just laughed and then he told me to go inside?? Laughing at customers face and when i asked the other security at the other entrance for his name he was talking to me in Arabic and when i asked for his name he just said started bad talking in french as if he wasn’t understanding me and talking to me in Arabic 2 seconds ago. When i asked for their names they both acted crazy, i will be in contact with the boss management for your rude behavior BOTH OF YOU. Extremely bad raciest towards saudi arabia, you should be honored saudis visit you in the first place. I will not be coming back im extremely disappointed i will never ever visit a boss...

Very disappointing experience. I asked a salesperson for a specific shirt size, and he dismissively told me that no sizes were available. When I said when is next delivery he said can’t tell. Felt borderline racist. Later, another salesperson found the size for me without issue — clearly the first simply couldn’t be bothered. When I raised this with the manager (a woman wearing glasses), she chose to defend his behavior rather than address my concern.

As a longstanding and loyal customer who spends €3-4,000 annually at Boss, I found today’s service unacceptable. If it weren’t for the helpfulness of the second salesperson, you would have lost me as a customer. I hope management takes this seriously — today’s experience fell far below the standard one...