Sandro — Local services in Torcy

The way the handle the store is poor Waiting line was empty and was a little bit busy inside, Afeer which was the door guy asked me to wait which was reasonable then a group of 7 people came out at the exact moment he told me tow ait because it was croweded so I asked can we go in now, he told me no you have to wait told him it dosent make sense to wait if you are manging it by number we were 2 and 7 people came out he insisted that he knows his job as door man and this is how they handle it, 5 more people came out and then he let us in and another group behind us also came in about 3 people. i went in and asked for the manager to speak to and they let me wait for about 5 min and he showed up to me and told me he is the manager ( same guy at the door) and he told me he was filling in for the security at the door and he is the manager. Told him i didnt like the way he handled the situation and he said he doesn't put the rules these are the rules of the security he was following while he was covering in ( at the beginning he said he knows his job as a door man) he was wearing. At this point I left the shop without browsing despite the fact I came in knowing what i...

Rude staffs, went to the cashier about the discount as I was just trying to make sure about the price, and the staff; lady with the Curley hair, Burnett who works there just stare at me and say” Why!” With the emotionless face. And when she was doing my tax free claim form, she enter an entire wrong name on the paper, seriously there is my passport right in front of you to type, so I went back to the store to get a new tax free form, and let the other lady who work there to do my form, I went to her and explained the reason why I need to get a new form, and she also just stare at me and say:” so why do you need the new one” I was speechlessness with how the lady’s reaction and the way they do the customer service, are you kidding me as this is the way you guys treat the customer who just spend over 200 euro in your store. And my girlfriend also saw and heard the lady who is redoing my tax free form talking behind me to the lady who did my tax free form wrong from...

WORST EXPERIENCE OF MY LIFE!!!!!

Lin, the cashier, was very rude and when the card didn't work out, she got mad at me and kept hitting the desk. She also raised her arm and made a gesture that she didn't understand, pointing finger at me and saying something to cashier next to her.

All the other employees were kind. When I asked for an apology, another employee other than Lin apologized. Lin watched from the side until the end and laughed at him without apologizing. I'm really sorry for another employee cuz they apologized although they did nothing...However Lin is SO RUDE and I'll definitely email to Sandro about this.

I have never had such a bad experience living in France...