Malabar Gold and Diamonds - Thrissur — Local services in Kerala

Exceptional Experience at Malabar Gold and Diamonds Thrissur - Highly Recommend!

I had the pleasure of visiting Malabar Gold and Diamonds in Thrissur with my family today, and I must say it was an unforgettable experience. We were on the lookout for a special gold ring, and thanks to the outstanding assistance provided by the salesman, Prasanth, our shopping journey was nothing short of delightful.

From the moment we stepped into the store, Prasanth's warm and welcoming demeanor immediately put us at ease. He was extremely attentive to our needs and patiently guided us through their impressive collection of gold rings, offering valuable insights and expertise to help us make the perfect choice.

Prasanth's in-depth knowledge of the different gold designs and gemstones was evident, and he took the time to explain the significance and quality of each piece, allowing us to make an informed decision. His dedication to ensuring customer satisfaction was commendable, as he went above and beyond to cater to our preferences, without any hint of pushiness or sales pressure.

Moreover, Prasanth's genuine interest in understanding our tastes and requirements made the whole experience personalized and enjoyable. It felt like we were shopping with a trusted friend rather than a salesman.

Not only was Prasanth an excellent guide in the world of gold and diamonds, but he also showcased a high level of professionalism and courtesy throughout our interaction. His patience in answering our numerous questions, no matter how trivial they seemed, showcased his dedication to customer service.

The store itself was immaculate, with a wide variety of beautifully crafted jewelry on display. The staff members were all courteous and ready to assist, but Prasanth's exceptional service truly stood out.

In conclusion, our visit to Malabar Gold and Diamonds Thrissur was made extraordinary by the invaluable assistance provided by Prasanth. We left the store with a stunning gold ring that exceeded our expectations, and more importantly, with a feeling of satisfaction and gratitude for the exceptional service we received.

I wholeheartedly recommend Malabar Gold and Diamonds in Thrissur to anyone in search of exquisite jewelry and top-notch customer service, particularly with the assistance of Prasanth, whose dedication and professionalism are worthy of high praise. Thank you for making our day...

Highly unprofessional and pathetically trained staff. We have been regular customers of Malabar Gold since the last 10 years with making purchases almost every year. We have visited their branches at Koramangala and Jayanagar in Karnataka and also the Thrissur MG road branch and have made multiple purchases from Koramangala and Thrissur branches over the years. We would like to clearly state that the sales staff have a highly prejudiced attitude towards customers. When we made a purchase of close to 2 lakhs few months back, the behavior of the sales team was different. Recently last Sunday(27th March 2022) when we made a small purchase, the attitude of the sales staff was extremely different. As a standard practice, for any gold purchase, the customer does a recalculation of the making charge, vat and the overall pricing just to make sure that everything is correct. The sales fellow was not even ready to explain this properly. Malabar Gold claims to have something called Fair value pricing. We customers are okay with whatever marketing trick u guys do. When a customer steps into Malabar Gold, he/she looks for professionalism and customer service and care at the highest level. We are not interested in the size of the showroom or the lighting. Professionalism comes first, everything else is secondary. Get your branch in order! Learn from the staff in branches of other states like Koramangala. Else along with us many other Thrissur customer will simply shift to the next competitor..

Edit: As most people can see, they just keep giving standard reply of "We would like to understand the concern better". If they are really concerned about improving service then, they can easily check the invoicing of the customers based on the approximate review date. These guys have officially proved that they are the worst branch of Malabar Gold....

I have been a loyal customer of Malabar Gold Jewellery outlet in Thrissur for the past seven years. The impeccable service, stunning collection, and the personal touch provided by the staff, especially Mr. Manu.K.M, have consistently exceeded my expectations.

What sets this store apart is the exceptional customer service. The staff, including Mr. Manu.K.M, is incredibly knowledgeable and always goes the extra mile to assist customers. Mr. Manu.K.M, in particular, has been a constant presence during our visits, and his warm and friendly demeanor makes every interaction memorable. His expertise and attention to detail have helped me find the perfect pieces on numerous occasions.

Moreover, the quality of the jewellery at Malabar Gold is unparalleled. Each piece is crafted with precision and showcases excellent craftsmanship. I have never been disappointed with the durability and longevity of the jewellery I have purchased from them.

Overall, my family and I have always had a delightful experience at Malabar Gold Jewellery outlet in Thrissur. Their extensive collection, top-notch customer service, and the personal touch provided by Mr. Manu.K.M have earned our loyalty over the years. We wholeheartedly recommend this outlet to anyone in search of exquisite jewellery and an unforgettable shopping experience.

Thank you, Malabar Gold, for consistently exceeding our expectations and making every visit memorable. We look forward to continuing our association with your store for many...