Celesto Luxury Residences by - Chakola’s Hospitality — Hotel in Kerala

🚨 WARNING: HORRIBLE STAY EXPERIENCE AT ROOM 8C, 8th FLOOR 🚨 💔 So-called 'Luxury' — More like a glorified OYO!

I stayed in Room No. 8C on the 8th floor and had an absolutely devastating experience! While the place may appear new and modern on the surface, the actual service and hygiene standards are shockingly poor. The only thing “luxury” about this property is its price — which is comparable to a 5-star hotel — but the service and cleanliness? Not even 1 star! ⭐❌

Here’s a detailed breakdown of issues I faced:

🧻 WC Jet – No water pressure! Basic sanitation is compromised. 🚿 Bath Towels – Supposedly fresh, but they were stinking like they hadn’t been washed. 🛏️ Bedsheet & Pillow Covers – Not changed. Bedsheet had visible stains! Totally unhygienic. 🛠️ Bathroom Ceiling – Open gaps, looks incomplete and shabbily constructed. ❄️ AC Unit – Airflow was almost dead. Cooling ineffective. ☎️ Landline – Not working. No way to contact reception at night. 📶 WiFi – Completely down. No internet access at all. 🚪 No Night Caretaker – From 11:30 PM till 8:00 AM, there was NO ONE available in case of emergency. 🔥 Hot Water – Not available consistently. Basic comfort not provided. 🧴 No Toiletry Kit – For the price charged, at least a basic kit should be mandatory.

💸 The charges were premium, but the experience was worse than a budget lodge. This is not hospitality – it's daylight robbery masked behind a new building.

👉 Would I recommend this place? Absolutely NOT. Instead, book a stay in reputed hotels with real standards and verified reviews. Don't waste your hard-earned money on this disappointing experience.

🚫 SAVE YOURSELF the trouble. You deserve better for what...

Celesto Luxury Residences by Chackola's Hospitality at M.G. Road, Thrissur, Kerala, proved to be an excellent choice for our team of 15 Indian Airforce veterans during our stay on December 9-10, 2023. The central location offers easy access to Thrissur city, and the property is surprisingly serene with ample underground parking. The 2 and 3 bedroom apartments are impeccably clean, equipped with essential amenities, and boast well-maintained bedrooms and bathrooms.

The dining area is well-appointed with a refrigerator and cutlery, providing a homely feel. The air-conditioned rooms add to the comfort. The standout feature is the highly trained and attentive staff, available round the clock to cater to our needs. Although there are no on-site restaurants, the option to cook or arrange catering through the efficient front desk, especially with Moosa Catering, ensures a satisfying dining experience at a fair price.

A special commendation goes to Abilash at the front desk for his exceptional service. Overall, our stay at Celesto Luxury Residences was enjoyable, and we wholeheartedly recommend this property to others without any...

We had an amazing stay at this property. Everything about this place was excellent from the starting until we left and memories of our stay, beyond. The entire property gives a 5 star feeling from the gate itself. The maintenance, running staff, the behavior of the staff, vigilance throughout the property, immediate and prompt response to our queries within as well as before entering the property, are just a few to count. The staff behaved like a family awaiting our homecoming after years. It truly felt wonderful. The property was impeccably well maintained, excellent quality furniture, amenities, electronic items and electric fittings. We had a very comfortable stay at a very lovely place is what we (my husband, daughter and I) have to say. It is one of the best properties we have travelled to, within Kerala as well as within India, written about and shared on various platforms. Highly recommended by all of us.

Yes, we are coming back again and we would like to experience the same as we did this time. Well done Team...!! So proud of each one of your team members who made our...