Hotel Merlin International — Hotel in Kerala

Had a very bad experince....i had booked 2 rooms for my wife and her parnts and sistr in dz hotel as it it located jst 1 min away frm the railway station. v were traveling from mangalore in vande bharat train which arrived in thrissur by 6 10 pm went to visit my sisterin laws husband ka house by 7 30 v called dz hotel and asked them to reserve 2 room for 4 membez...thy said the rooms r availble and i informed them v will be arriving late for which thy said itz ok...so after visiting our relatives v went to the hotel by around 11 10pm and there was a short guy RANJITH behind the counter ...i informed him abt the booked rooms....he askd for our ID cards (those who were stayin....4members)...my father in law took his id and gave....my mother in law and my wife's id wz in their phone which was switched off as they had started their travel in the morning ..so couldnt charge...so i had politly askd his ...is it necessry that thy provide now itself ..is it okie if 1 member of each room provide their iDs now??..for which STUBRNLY and ARROGNTLY replied in a raised voice...NO IT IS THE NOT ENOUGH ...THIS IS THE HOTEL POLICY AND STUFF.....which was insulting and rude...and v said oki and askd if thy had an email id to sent to....fr which he said yes... Since thy were traveling wifh 3-4 bags and v were tired and it wz late...v tld him to call the helper boy....for which he again replied NO V DNT HAV NY HELPER AT THIS TIME ....Then i askd him ok...then jst show us the lift.....FOR WHICH HE AGAIN REPLIED WITH A NO SAYIN ...V DNT HAVE LOFT..AND V HAVE TO CARRY OUR BAGS BY OURSELF........ and when v started questing him abt his ethics and hotel polocy...he askd us didnt the hotel staff inform u abt the no helper boy/no loft situation whn i had cald to book the rooms...and he never evn bothered to carry our bags or help us in any way....v all were tired and jst didnt want to talk to dz guy at the counter...v got the GMs number REJI MATHEW....planing to talk with his abt the sitation and c how he responds to this...hope he knws how to behave to his coustmrz atleast or is he like dt...

Disappointing Experience at Merlin International for Pre-Marriage Ceremonies

I made a reservation at Merlin International for my pre marriage ceremonies,three months in advance. At the time of booking, no mention was made of any additional charges beyond the agreed-upon terms. However, the atmosphere drastically changed just days before the event, as unexpected hidden charges were suddenly introduced, along with a series of unexpected hassles that disrupted the seamless flow of the event.

One of the major surprises was the introduction of a "catering and decoration gate pass" required for any outside vendors. Strangely, this crucial detail had never been communicated during the initial booking process. To our disbelief, each gate pass carried a hefty price tag of 3000 Rs per vendor. When confronted about this omission, the response we received was that it was a "Hotel Management policy" and that any concerns should be directed to the management.

With the event date looming, switching venues became an impractical option. Reluctantly, we had to succumb to these new terms and conditions. The management's lack of cooperation was evident as the catering and decoration teams struggled without any support or guidance during event.

The experience overall left me disheartened and frustrated. I had expected a smooth and memorable celebration, but instead, I was met with unexpected costs, last-minute changes, and uncooperative staff. Sharing this review is not an attempt to discredit this hotel, but rather an honest account that I hope will serve as valuable feedback for the management. Transparency and clear communication are vital in event planning, and unfortunately, my experience fell short of these...

I booked Merlin International Hotel for a day despite the negative reviews because we were in Thrissur only for a few hours and had a late night train. And the hotel is right next to the railway station. The hotel looks good from the outside but the rooms are not in a good condition. The furniture, AC and even the WC looks very old. The worst part of the hotel is that there's no lift! I just don't understand why would you not keep a lift. How are old people supposed to get to the room on the 2nd floor?! Moreover, the staff is very rude. They would say no to any requests you'll make. We requested the person at the reception that our train is at 3am so could someone help to bring our luggage downstairs at that time. They said that's not possible as they won't have a room boy at night. We asked if they could arrange an auto for us at that time, they said no for that. We stayed for barely 7hrs in the hotel and because of the negative reviews I brought some water bottles and cold drink with me. But while checking out the guy at reception told us to wait as he would have to go check the room.. And he comes back to say that we have taken a bottle from their mini-bar fridge, when we didn't even touch the items in the mini bar. I have never been this furious at any hotel management. I do not recommend this hotel to anyone. The staff is rude and won't help you. They don't provide basic services at night like bringing water bottles to you room or helping with your luggage. The rooms are not at all worth the price you pay. There is no lift. Please save yourself from all the trouble and don't book...