INFORMA GRAND MALL BATAM — Local services in Batam City

Terrible after sales customer service. I must say that even thought they have many kinds of household items, I personally think that it is not recommended to purchase bulk and big items from there. I purchased a sofa, dining table, chairs there. The sofa was damaged (probably) during delivery and I ask for replacement. It has been already 3 months, and my case is still in progress. Asked for refund, they said it is not possible. Called and looked for customer service for updates, no response, very terrible experience. That's what currently happened to me, and I won't step into this shop...

Definitely recommend anyone to shop at Informa. The service is great and products are of good quality. Everything is well taken care of from delivering to installation!! I would like to specially thank Ilham and team for ensuring that my needs are well taken care of from when I choose the furniture to it being delivered. They are responsive and are patient in ensuring that they are delivering with exceptional service. Kudos to the...

Baru kmren ke informa cabang grand batam mall mau beli tmpt sampah harga dibawah 50k karna diskon dan saat ngantri dikasir selalu di potong sama sales nya buat bayarin pelanggan lain yg pembelian nya mungkin cukup banyak, alhasil saya kesal dan tidak jadi beli padahal sudah ngantri cukup lama dan di potong trus antriannya sama sales informa cabang grand batam mall, karna mungkin diliat sales nya saya hanya mau beli barang murah jadi tidak dilayani, saran saya layani lah pelanggan dengan baik walaupun pembeliannya tidak mahal, dan sales nya harus di training lagi tata cara antri di kasir biar g motong...