Serena Hotels — Local services in Nairobi

My family and I spent 4 days / 3 nights at Mara Serena and had a lovely time.

The lodge is the only one in the Mara Triangle with amazing views from all over the property. There is an airstrip 5 mins away. It’s really an excellent location.

The accommodations and the staff are very lovely. Mary, the concierge who plans all activities, is a truly wonderful person and extremely helpful. There is a reasonably-priced spa, nice gym, and outdoor pool with beautiful views. The game drive guides are world class and extremely well-trained. We also personally met the executive chef and the hotel manager, who greeted us and were very present during our stay.

The food is all served buffet style but it is very good - excellent meats and a wide variety of other options. My mom and girlfriend, both vegetarians, had no problems eating. The restaurant is very spread out and there are outdoor private dining balconies.

We did almost all of the activities they offer and I would highly recommend them all - regular game drive, night game drive, escarpment hike, nature walk, Maasai village tour, sundowners, hippo breakfast, and starlight dinner. The game drives were excellent - we did three total (1 morning, 1 afternoon, and 1 night). Saw the big 5 plus all of the other animals you would want to see on safari. A quick note - Mara Serena is the only place with permission to do a night game drive in the triangle.

Tl;dr - this place was truly excellent and we can’t wait to come back.

Two notes: The Mara triangle conservancy charges a fee ($70USD per person per day for non-residents) for you to stay on their land. This is separate from the room and board paid to Mara Serena. My only suggestion would be to add an ice cream sundae bar to the lunch and...

The management really needs to look at the reservations department, you call the reservations desk, they confirm to you the availability but when it comes to the confirmation of the booking, that’s where they draw the line. It can take a month for you to get a feedback from them. Serena is a good hotel but something need to be done on the...

Set on the mara triangle side of the great mara ecosystem, offer ideal location for photography safari The triangle is well maintained and wildlife especially the big cats find it a safe haven to live and thrive peacefully. The roads are in perfect condition thus giving a smooth ride Your guide on...