Soriana Híper Tulum — Local services in Quintana Roo

The new Soriano's in Tulum is a gem to behold! It is well placed on Coba Road west of town for easy access, has FREE parking, welcoming staff, wide aisles, an enormous variety of products with fresh produce, superior meat quality, a ceviche bar, bakery, and a sushi bar. The overall sense one gathers is that it was designed with customer satisfaction and a superior shopping experience in mind. Their "competitor" Chedraui overpriced products after their remodel and try to squeeze every last peso out of customers with paid parking in direct contrast to Soriano's business model. In addition, Soriano's had a large amount of retail space on the first floor for stores yet to...

We are a huge fan of this store, but concerned on the declining number of shoppers finding the store in an unusual location. We are seeing large amounts of fresh vegetables spoiling in the store due to lower than planned demand.

*Soriana Management: * Please ensure the electric ramps are working 100%. They seem to be selectively disabled for over 2 weeks so far 12/3/2025 and are severely damaging the customer experience and loyalty you are trying to build. We have notified store staff for 2 consecutive weeks and the electric ramps are still...

Be careful of scam!!!

So twice we’ve been and bought items and when we got home they were missing.

The first time we thought … that’s weird I’m sure I put that in (3 items we noticed).

The next time though we were missing 4-5 items and were 100% to make sure we picked up everything.

Our guess is the check out people are scanning and then taking a few items when you’re not looking.

We’re local and gas we watch out for the various scams that people know happen at gas stations.

The management need to...