ALFONSINA COFFEE TULUM — Restaurant in Quintana Roo

I visited on a Friday around 5:15 PM and unfortunately had a very disappointing experience. I ordered a cold brew with milk and vanilla syrup—easily the worst coffee I’ve ever had. It was undrinkable, and I ended up throwing it away. The vanilla syrup didn’t taste like vanilla at all, and the milk did nothing to help the bitterness.

I came intending to get some work done, but around 6:00 PM, staff started cleaning up and informed me they were closing—despite the fact that both Google and the sign outside listed a 7:00 PM closing time. It felt like they were just ready to be done for the day, regardless of the posted hours or the fact that I was a paying customer.

I won’t be returning, but I hope they improve both their product and their customer service...

I went for brunch today with my friend to Alfonsina coffee because I used to like this place. I haven’t been here for 4 months. Service was outrageous, the waiter boy had no clue about anything. He said they had no juices or sodas then we saw they had it in the shop in their fridge. I ordered a normal cappuccino he brought me one with almond milk. Then he came back with my normal cappuccino. After that I ordered an omelette with vegetables and cheese he brought me a completely different omelette with mushroom I didn’t order. He was speaking very low voice we could barely understand even his spanish and he didn’t speak english at all. We just had a bad experience and bad service today I am very...

I really wanted to like this place because of the mixed reviews but when I ordered coffee to go and a croissant this morning, the girl at the front desk charged a tip after asking me if I wanted to leave one, and I said no. Sometimes I leave it but getting a coffee to go doesn’t require a tip. I get my receipt back and I was charged, a 20% tip and when I tried to talk about the problem, it seems like a complicated process to get the money back. I said it’s fine because I was in a hurry, but maybe they could’ve given me the money back in cash. Either way when I was drinking the coffee after leaving the coffee is only warm. I would not say it is hot....