Katrina not only knows the product inside out, she has a genuine interest in you as a customer. She listens to your needs and match up the best product to your needs. She goes the extra mile to ensure you enjoy your purchase and make herself available to coach you through new experiences. She is approachable and it shows that she genuinely enjoys what she does and has faith in the product she sells to you. From all the companies we contacted and visited, we were not bombarded with phone calls and emails after contacting Spa World Tauranga, but when we had a question, Katrina will inform us or direct us to the correct person. A SwimSpa is an expensive enjoyment to add to your home, but SpaWorld makes it such a comfortable buy when you know knowledge and help is only a...
Read moreKatrina is fantastic to work with. She helped us choose our spa pool by sharing worthwhile information about a range of models and what they could offer us. Katrina cleverly worked out exactly what we wanted through our discussion. We felt well listened to and not pressured to buy immediately. A highlight of our shopping experience was Katrina's invitation for us to jump into a showroom spa for a test run! We appreciate the after-sales service Katrina provides. She gets back to us promptly with answers to to our questions and checks in with us regularly to see how we are getting on with our...
Read moreIt was an absolute pleasure dealing with Katrina from Spa World in Tauranga. She was very friendly and full of knowledge while giving us help in choosing the right spa for us. There was no pressure from her to make a decision which gave us time to think about what we wanted. The guys that came out to install the spa were awesome as well. Again full of knowledge and respect and they done a great job with the install. Definitely recommend Katrina and the team if you are...
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