FreshChoice Roslyn — Local services in South Island

Been a customer of this shop and while I find the overall atmosphere pleasant for shopping, I've encountered some challenges with product availability. At times, regular items are out of stock for extended periods (ranging from days to weeks), which is inconvenient given that alternatives at other stores are often more affordable and available. Additionally, I've noticed that 'reduced to clear' labels are sometimes applied to critical ingredients lists which pose difficulties for customers with food allergies: does this product contain who knows ? It's the only one left so I have concerns regarding the shop's safety practices. The Self checkouts are very poor and require constant staff intervention so can't call them "self checkouts" tbh Overall, while the shop is generally pleasant to visit, inconsistent stock levels impact my shopping...

horrible experiences with online shopping twice now, last week i had a delivery scheduled for between 4pm and 7pm which got to my door at 8:30pm after receiving a text that it was on the way at 6:50pm. I'm currently waiting for another delivery scheduled for 4-7pm and it's 7:15pm right now with no updates from a delivery driver. Having to clear 4+ hours of my schedule just to receive a grocery delivery is ridiculous, not to mention i get no notification when it has been delivered and they don't knock so i have to keep an eye on the window. (update: I've called customer services and they've told me they can only deliver my groceries tomorrow morning, meaning the groceries will not be fresh and I'm going without dinner tonight. I will not be using this service in the future and i recommend others use the countdown or new world...

I popped in to grab a few things today. The freezer was empty due to what looked like repairs. I mentioned to my 13 year old daughter that we may have to skip ice cream for dessert. Then an a lovely young lady came up to ask which ice cream would we like. We said anything chocolate. So a few minutes later she came back with three options for my daughter to choose. And voila one was her favorite!! I made a point to ask her name because as a retail manager from way back I was highly impressed by her initiative and friendly manner. I don't normally write reviews but I've made it a point this time because of how impressed I was by her work ethic and customer service . So well done ELISABETH from Roslyn Fresh Choice !!! I hope you know what a great job she did for us. From myself and my 13 year old...