Cableways Bar & Bistro — Restaurant in South Island

I'm embaressed to admit this but I gave this place a fourth, yes fourth chance after 3 times recieving missing meals, wrong meals, below standard food, or waiting over an hour. Over the last few years we've spent kids birthday family gatherings, and smaller family dinners. It's been getting worse. Tonight was sadly the end of the line. Being rugby night I expected it to be busy. But to make the youngest kids wait on food for over an hour, then serve several adults whilst the children still waited on food, then to leave half the table hungry watching others eat, to finally, leaving 3 of us without food until the others were finished and I had to ask where our meals were, to then STILL watching the waitress serve tables food from the kitchen instead of our missing meals despite them recieving meals we ordered, to finally, canceling my meal. As I went up to cancel my meal, the young waitress said she has my meal, I looked at it, and said don't bother, as the fish was thrown on the plate straight from the fryer in a puddle of soggy batter, in a rush to get our "forgotten" meals. After I canceled my meal we waited another half hour on kids sundaes. Prior to meals, our drink order was taken and forgotten. The older lady at the bar was miserable and unfriendly to my young niece. The young waitress is forgetful and untrained in customer service and extremely out of her depth with looking after tables and has barely any help if any staff on. My husband's steak was ordered medium rare and served to him blue, he was too hungry to send back but couldn't eat it. My best friends steak was ordered medium and served well done. Just awful. If you're too overrun to accommodate guests, don't take their bookings to make money it's simply that simple! There is NO excuse for any of this. Just turn ppl away rather than take their money for rubbish food and service!!!!!!!!! Lost a few of us and I hope someone reads this to train staff better and sort the cooks out to up their game also. So many food inconsistencies, after seeing the soggy oily small fish portion trying to be served to me for $35 I saw a huge portion that looked cooked well being served to another table. Some very small meals at our table steak sizes...

Mains was amazing consider the lack of staff we were impressed with the waitress and the bar guy managing what was clearly a busy night but what brought my review down to a three was waiting 40 minutes to be told they had ran out of brownie when no other desserts had left the kitchen and they should have known this at time of ordering and if not shouldn't have waited 40 mins to fill our dessert orders, the sundaes were clearly made by different people 2 out of 3 were half assed made with very little effort and we clearly saw the waitress having a good laugh in the kitchen with the cooks after I asked for a refund (which was provided). This didn't impress me much when I had just dropped 200 dollars for the whole night at this establishment. I would definitely work on the Customer service and communication between kitchen and...

Its amazing how you can have 2 totally different experiences in one visit. The lady who took our order was amazing, friendly and provided impeccable service. Whilst the young girl on the bar was someone who shouldn't ever work in customer service. I had snitzel and it was horrible, no colour and tasted stewed. The coating was soggy thats how bad it was, meanwhile my partner had the burger and that was incredible. At 13.50 for a standard gin, that is by far the most ive ever payed, specially at the likes of a pub. More expensive than inner city places in auckland , wellington and queenstown let alone a suburb pub in dunedin. When I querried the price of the drink, miss sour at the bar responded with i don't know, then she said I think these are the prices but I know spirits...