REEL fishing and RIB safaries — Local services in Moskenes

Refsvika Cave Tour? – mhh, no

It supposed to be a birthday tour to the magnificent Refsvika cave. We booked the tour one month prior to our arrival in Reine due to the season peak end of July. The tour was scheduled for 5 PM. At around 1 PM we got a call from Aqua Lofoten that they do not have enough participants, but no problem there is another tour which starts a 2 PM and if we hurry up, we could still make it. A hustle started – we packed our hiking stuff and the required equipment, jumped into the car, searched for a parking space in Reine(which is near to impossible) and made it more or less on time. As we arrived to the agency the receptionist told us that we are going on a bird safari, which lasts only 2 hours and there is no hike. An information that should be given to us previously on the phone. Nobody cared. It is just all about business. Since the Refsvika cave tour is more expensive, we asked how much we will have to pay for the bird safari. The “special deal” was a regular price. OK, they apologized and called the situation a misunderstanding which definitely wasn’t. After a longer discussion they agreed to charge the children’s price for the tour and we got ourselves dressed for the trip, which was quite unspectacular – just driving around with a speedboat thorough the fog to the remote rocks. Shortly after the trip which lasted even less than the promised 2 hours we received a refund notification via mail. The refund was less than expected and previously agreed. So instead of celebration of an already ruined birthday we ran to the office and the discussion started all over again. They said than we received less due to the discount provided during the online booking. We couldn’t remember any discounts, so we checked our credit card statement and showed to the manager that we paid the complete amount. After a longer research they found out that the credit card company charges a fee for the online booking making the trip less profitable for the Aqua Lofoten. They didn’t have cash, so we were promised that we will get the difference back after they sorted the issue out with their bank. Two weeks later the status was still unresolved and now over a month later they do not reply at all.

Well done! The whole tour was just a rip off and this birthday will definitely remain an...

Had a fishing trip booked, but they cancelled 30mins before meet up time. Excuses were that they said they tried to call and email the day before, however nothing was received until the morning of the trip. Emails were working fine when i was emailing the lady back to ask what had happened. The reason for the cancellation was because there wasn't enough people booked onto the trip. I appreciate they are a business and profitbility will come into consideration on every trip, but 30 mins before isnt any good. Anyway, we had a brilliant experience with another company a day later. Shame to leave the reveiw but I think they could've...

It was an experience for life! We were very lucky with the weather and the views were simply stunning. When we arrived to the fishing spot, the captain explained how to use the equipment and then the fishing started. We changed 3-4 locations and everyone caught few fishes. The captain was very attentive and happy to help. Watching seagulls, when the fish was cut - was something extraordinary and very professional! We were even lucky enough to see a whale on the way back to the harbor. Overall, we were very happy that we booked the fishing...