Suzuki UN Avenue - Authorized Service Station — Local services in Manila

not satisfied

cost too much and then they did not bother to inform me that they won't clean the inside of the car... they returned it to me as if walang nangyari sa PMS.. sana man lang may discount kung di nila lilinisin ng maayos

also, a week after, di na nagstart yung kotse, they told me then that the car battery was still good

they were also not clear / transparent enough about the total price... not sure if they deliberately did that or just poor communication

REPLY TO MGT.: Where did I say you did not "inform" me about the quotation? I said it was not clear/transparent enough-- initially it was not more than 5k, then when i was about to pay it became 6k+, apparently, the taxes (or idk what other fees) were not yet included when the total price was initially shown to me. But since I was already there, might as well take it.

What "requests" are you talking about? The only request I made was for you to do a PMS. In all the previous PMS i availed, they always cleaned the inside of my car, even with other car brands.

Suzuki BGC (now closed sadly, hence i was forced to look for another branch) only charged me less than 5k and they do a hella better job with better customer service attitude. Mind you, I just ask them for PMS. Same service I had requested from you but with completely different experience/result.

What do you mean "only" 6k?? The only thing I said I was not informed about is that you were not yet capable of including the inside cleaning of the car, which i expected from a well-rounded 6k+ PMS. 6k paid yet I still have to clean the inside of my car myself. Even your own staff told me that they didn't have to do much because the car is still in good shape. Much to my dismay though, the battery went dead even if i recently at that time just had a PMS.

I apologize, maybe it's because of the better customer service I've experienced elsewhere that made me have that kind of expectation. My bad.

Also, why would I waste my time to call you now? To argue further? I'll just go to another service branch and save myself...

Customer Service has improved a lot! I am well attended to and the waiting lounge is very comfortable. Newspapers, magazines and cable TV shows are available while waiting. Plus! Coffee, Tea, Hot and Cold Water is...

They are very accommodating and helpful when selling or marketing their products. However, after sales service is not that good. Wait times are a pain. Not much support and education given by staff. Definitely needs...